Clinical Operations Manager

Clinical Operations Manager 

Summary: The Clinical Operations Manager serves as the operational lead for program performance and service delivery systems within the behavioral health department. This role oversees workflow coordination, referral triage, productivity tracking, engagement and retention outcomes, prevention programming, case management operations, and data reporting to funders and leadership. The Clinical Operations Manager supports EHR optimization, billing workflow implementation, onboarding systems, and continuous process improvement initiatives. This position focuses on operational efficiency, program expansion, and infrastructure development to ensure accessible, sustainable, and high-performing services.

Essential Job Duties: 

1. Lead day-to-day coordination of assigned programs.
2. Monitor program productivity, client engagement, retention, and service delivery outcomes; track and report on leading and lagging indicators.
3. Compile statistical data and prepare narrative reports for funders, contracts, and agency leadership.
4. Support implementation and ongoing optimization of EHR systems, documentation workflows, and billing processes to ensure compliance and operational efficiency.
5. Utilize Plan-Do-Study-Act (PDSA) cycles to evaluate and improve workflow, engagement, retention, and service outcomes.
6. Provide administrative supervision to assigned staff, including case managers, community health workers, and support personnel.
7. Monitor caseload distribution, referral triage processes, service timelines, and documentation compliance.
8. Facilitate case review meetings and program conferences focused on quality improvement, engagement strategies, and barrier reduction in prevention programs.
9. Ensure staff adherence to agency policies, funding requirements, documentation standards, and regulatory expectations.
10. Support intern, staff and volunteer onboarding, training, documentation review, evaluation, and professional development.
11. Assist in development and implementation of structured training modules, onboarding systems, and group supervision processes.
12. Ensure all documentation meets agency, payer, and compliance standards.
13. Oversee coordination and implementation of prevention programming, outreach initiatives, parenting groups, and community workshops.
14. Establish and maintain collaborative relationships with community partners, schools, and agencies to strengthen referral networks and service integration.
15. Represent the agency in community meetings, coalitions, and presentations as assigned.
16. Assist with program start-up, service line expansion, and operational development aligned with departmental growth goals.
17. Contribute to development of department policies, procedures, proposals, and grant applications.
18. Provide site leadership coverage during assigned late evenings and occasional weekends, serving as the operational lead during those hours.
19. Participate in agency crisis response protocols and support mandated reporting and risk management processes.
20. Demonstrate punctuality, reliability, and consistent attendance.
21. Perform other duties as assigned to support department operations, stability, and growth.

Minimum Qualifications:  

1. Master’s degree in Social Work, Clinical Counseling, Public Health, Healthcare Administration, or related field required.
2. Registered Associate (AMFT, ACSW, APCC) in good standing with the California Board of Behavioral Sciences preferred.
3. Minimum 2 years of progressively responsible experience in behavioral health, prevention programming, case management, or healthcare program coordination.
4. Minimum 2 years of supervisory or team leadership experience, including oversight of staff, interns, or volunteers.
5. Demonstrated experience with program operations, workflow management, data tracking, and performance monitoring.
6. Experience supporting EHR systems, documentation compliance processes, and billing readiness preferred.
7. Knowledge of behavioral health service delivery models, engagement strategies, and retention practices.
8. Strong organizational, analytical, and problem-solving skills with the ability to exercise independent judgment.
9. Proficiency in Microsoft Office and electronic health record systems.
10. Ability to manage multiple priorities in a fast-paced environment.
11. Background clearance, TB clearance, and drug screening as required.
12. Valid California Driver’s License and proof of insurance.

Licenses & Certifications:

Masters Degree in Social Work, Clinical Counseling or Relevant Field

Valid California Driver’s License and Current Automobile Insurance

Physical & Mental Demands:

• Long periods of computer/keyboard work.
• Long periods of intense concentrated attention on details.
• Ability to bend lift/carry at least 30 pounds.
• Ability to perform tasks that require bending/stooping.
• Ability to handle multiple tasks simultaneously.
• Ability to work with and meet multiple deadlines.
• Ability to cope with a fast-changing work environment.
• Contribute to the organization culture of the department with a positive attitude and
• professional demeanor.
• Ability to deal with many different personalities.
• Ability to stay composed under difficult situations. 

FSA is committed to creating a diverse environment and is proud to be an equal 

opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual 

orientation, national origin, genetics, disability, age, or veteran status