eCommerce D2C Shipping Manager

eCommerce D2C Shipping Manager

Reports To: Supply Chain Manager

Position Type: Full-Time

Location: Murrieta, CA 

About Us: Primally Pure is a dynamic and innovative leader in the Wellness/Skin Care Industry, dedicated to providing exceptional products and customer experiences through our Direct-to-Consumer (D2C) eCommerce platform. We are committed to delivering excellence in every aspect of our business, from product quality to customer satisfaction.

Job Summary: The eCommerce D2C Shipping Manager will oversee and optimize all shipping and fulfillment operations related to our Direct-to-Consumer eCommerce channels. This role is crucial in ensuring timely, accurate, and cost-effective delivery of products to our customers while maintaining high standards of service and efficiency.

Key Responsibilities:

1. Shipping Operations Management:

   • Oversee daily shipping and fulfillment activities to ensure efficient and accurate order processing.

   • Develop and implement shipping policies and procedures to streamline operations and improve performance.

   • Manage relationships with shipping carriers to ensure timely deliveries and cost-effective solutions.

   • Monitor and prepare resources in advance to account for spikes in sales due to promotions and marketing campaigns

2. Inventory Management:

   • Collaborate with the inventory management team to ensure adequate stock levels and timely replenishment of products to fulfill orders in a timely manner.

   • Monitor inventory turnover rates and adjust shipping strategies accordingly to optimize inventory flow.

3. Performance Monitoring:

   • Analyze shipping and fulfillment metrics, such as delivery times, order accuracy, and return rates, to identify areas for improvement.

   • Prepare and present regular reports on shipping performance, including key performance indicators (KPIs) and cost analysis.

   • Track & monitor daily employee shipping output. Performance manage as needed to ensure daily rates are achieved. 

4. Quality:

   • Partner with the Quality team to implement standard packing methods.

   • Ensure all team members are properly trained on standard shipment pack configurations

5. Customer Experience:

   • Address and resolve customer inquiries and complaints related to shipping and fulfillment.

   • Implement initiatives to enhance the customer experience, including packaging improvements and shipping options.

6. Cost Management:

   • Develop and manage the shipping budget, identifying opportunities for cost savings and efficiency improvements.

   • Negotiate shipping rates and contracts with carriers to achieve favorable terms and conditions.

7. Team Leadership:

   • Supervise, mentor, and develop a team of shipping and fulfillment staff, ensuring they have the tools and training needed to perform effectively.

   • Foster a collaborative and positive work environment, encouraging continuous improvement and professional growth.

   • Create an incentive program that outlines a roadmap for employee development.

8. Compliance and Safety:

   • Ensure all shipping practices comply with regulatory requirements and company policies.

   • Implement safety procedures and practices to protect products and staff during shipping and handling.

Qualifications:

• Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or a related field (or equivalent work experience).

• Minimum of 5 years of experience in shipping, logistics, or supply chain management, with a focus on eCommerce or D2C operations.

• Proven experience in managing shipping operations, including working with 3PL providers and shipping carriers.

• Strong analytical skills and the ability to interpret and act on shipping data and metrics.

• Excellent organizational and time-management skills, with the ability to handle multiple tasks and prioritize effectively.

• Exceptional leadership and team management skills, with a track record of developing and motivating staff.

• Proficiency in shipping and inventory management software, as well as Microsoft Office Suite (Excel, Word, PowerPoint).

• Strong problem-solving skills and a customer-focused mindset.

Preferred Qualifications:

• Experience with international shipping and customs regulations.

• Familiarity with eCommerce platforms and order management systems (OMS).

• Certifications in logistics or supply chain management (e.g., APICS, CSCMP) are a plus.

What We Offer:

• Competitive salary and benefits package.

• Opportunities for professional growth and development.

• A collaborative and supportive work environment.

• Employee discounts and other perks.