Care Coordinator - Napa

POSITION TITLE:

Care Coordinator

DEPARTMENT:

Care Coordination

REPORTS TO TITLE:

BH Manager, Care Coordination

LOCATION:

South Napa Campus

PAY RANGE:

$29.32 to $35.83/hr (depending on years of care coordination experience)

SCHEDULE: 

Monday to Friday, 8am to 5pm (full time)

DLSE/FLSA STATUS: ()

____Exempt/Salaried position

____Nonexempt/Hourly position

SUPERVISORY RESPONSIBILITIES (does this position have direct reports):

NO

About CommuniCare+OLE 

Established in 2023, CommuniCare+OLE is the result of a union of two health centers with a deep roots in their respective communities and reputations for providing high-quality primary care to all, regardless of insurance or ability to pay: OLE Health of Napa and Solano Counties and CommuniCare Health Centers of Yolo County. Building on a legacy established by both organizations in 1972, CommuniCare+OLE is a network of federally-qualified health centers with 17 sites across Napa, Solano, and Yolo Counties. It offers comprehensive care, including medical, dental, behavioral health and substance use treatment, nutrition, optometry, pharmacy, care coordination, referrals, and enrollment assistance to more than 70,000 individuals, and no one is turned away due to lack of insurance, immigration status, or ability to pay. Many services are offered outside of its sites, including mobile health, home visiting, and community and school-based programs. 

BENEFITS 

• Medical, Dental, Vision Coverage
  • Employer covers 90% of employee medical, dental and vision premium and 50% of dependent premium
• 18 days of PTO (Vacation & Sick)
• 10 Paid Holidays + 1 Float Holiday
• 2% employer match with employee 4% Contribution 403(b) retirement plan
• Tuition Reimbursement of up to $2,000 per Calendar Year for part-time and full-time employees (prorated per Full-Time Equivalent)
• Life & Accidental Insurance Coverage
• Employer contribution for Health Savings Account

JOB SUMMARY/OVERVIEW:

The Care Coordinator works in continuous partnership with the patient, their family when appropriate, their care team, and relevant community partners to improve health outcomes and meet the patient’s desired health and wellness goals by:

High School Diploma or equivalent. 

1.

Evaluates social determinants of health, identifies barriers to care and addresses/resolves obstacles impeding progress

2.

Processes and closes the loop for community resource referrals

3.

Provides warm hand-offs for urgent and stat medical referrals and collaborates with referral coordinators to ensure medical referrals are processed

4.

Works with direct supervisor and QI department to ensure quality improvement initiatives are met

5.

Meets with each new patient and orients patient and family/caregiver(s) to CommuniCare+OLE

6.

As a member of the care team, participates in huddles, team meetings, and case conferencing as needed

7.

Educates patient and family/caregiver(s) about relevant community resources

8.

Coordinates warm hand-offs for integrated care providers

9.

Provides support to primary care providers by completing forms and other tasks as needed

10.

Provides care management and creates care plans for patients on high-risk registry.

11.

Documents timely and efficiently in the EMR

12.

Care manages and documents as per Enhanced Care Management (ECM) processes, a percentage of patients on the high-risk registry determined by the BH Manager, Care Coordination. 

13.

Covers care coordination duties for colleagues who are out of the office

12.

Attends appropriate training courses/webinars and meetings

13.

Gathers and reports data related to aspects of care coordination when needed

14.

Provides feedback for the improvement of Care Coordination processes

15.

Performs other duties as assigned.