Customer Service Representative I

Customer Service Representative I - Full-Time

WHO ARE WE?

Naples Airport Authority serves the community with a purpose of providing a safe, efficient and financially sustainable airport that best serves the overall interests of the community.

THE POSITION

Customer Service Representatives are responsible for providing exceptional service to airport customers and serving as a welcoming first point of contact. They provide attentive, professional support while coordinating customer and aircraft service needs and working closely with flight crews, dispatch, and line service. This role requires strong communication, attention to detail, and a commitment to delivering an accurate, efficient, and positive customer experience.

Some of the position duties include:

• Greet airport visitors and provide proactive, professional customer service.
• Coordinate fueling, ground services, towing, catering, transportation, lodging, and rentals.
• Communicate with customers by phone, email, and in person.
• Use X-1FBO to enter and validate aircraft, service, and billing information.
• Coordinate with dispatch and line service to support timely and accurate service.
• Maintain valet and crew car records, complete daily close-out activities, and resolve routine customer concerns.

REQUIREMENTS

• High school diploma or GED required; associate degree preferred.
• Six months of customer service, hospitality, administrative support, aviation, or related experience preferred.
• Proficiency with Microsoft Office and ability to learn aviation business systems.
• Valid Florida driver's license with driving record meeting Authority standards.
• Ability to frequently lift and/or move up to 25 pounds.

WHY SHOULD YOU APPLY?

• Excellent Benefits Package, including $0 cost employee Medical and Dental plan
• Generous 10% Company Paid Retirement Plan
• Vacation, Personal Leave, Sick Time, Paid Holidays
• Annual Incentive Award and Career Development Programs
• Wellness stipend $600 annually
• Tuition and Education Reimbursement up to $7,000 a year
• Winner of Best Places to Work in Southwest Florida
• Competitive Salary:
  • CSR I – starting pay at $19.87 per hour