Front Desk Supervisor, The Sheraton

Delaware North Gaming is seeking full-time Hotel Front Desk Supervisors to join our team at the Sheraton Hotel in Nashua, New Hampshire. As a Front Desk Supervisor, you will be responsible for overseeing front desk operations and delivering exceptional service to our guests.

If you’re looking for an opportunity to grow your career with a leading hospitality company and make connections with team members and guests from all over the world, apply now.

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement.

• Train and supervise the front desk team members to ensure adherence to quality standards, deadlines, and proper procedures; evaluate team members' job performance and recommend appropriate rewards or corrective actions
• Provide team members with guidance on handling difficult problems or resolving escalated guest complaints
• Implement policies, procedures, and service standards in conjunction with management
• Prepare and issue work schedules, deadlines, and duty assignments for office or administrative team members
• Coordinate with the housekeeping department

• Must be 21 years of age or older
• At least 2 years' experience in hospitality; front desk experience is preferred
• Prior supervisory experience preferred
• Computer literate in MS Office programs; some experience with property management systems is preferred
• Must be fluent in the English language, both spoken and written
• No college degree required
• Available to work nights and weekends

• Ability to walk and stand for long periods of time, as well as bend and climb stairs throughout shifts
• Ability to lift to 30 pounds as needed