Cocktail Server - Blue Aster

JOB DESCRIPTION

Position: Cocktail Server                                                     Classification: Non-Exempt

Department: Food & Beverage                                          Department Head: Director of Food & Beverage

Reports to: Josh Weast

Welcome to Conrad Nashville. We offer luxurious accommodations and exceptional service in the ever-evolving Nashville hospitality industry. Join our dynamic team, learn and grow in a culture of collaboration. Our priority is your well-being, which is why we offer competitive compensation packages, healthcare insurance, 401k plans, and team member discounts. Living and working in Nashville provides access to diverse cultural attractions, entertainment venues and culinary experiences. At Conrad Nashville, you can make a positive impact and be part of a world-class hospitality brand. Join us and discover all that we have to offer.

Job Summary

The Cocktail Server will provide an elegant, warm and responsive service to create an exceptional experience for all guests while taking and serving food and beverage orders. The Cocktail Server will handle all financial transactions accurately and effectively market the venue throughout their shift.

Job Duties

• Greet guest in a positive, friendly manner and make them feel welcome upon seating.
• Guide guest through all phases of their experience at the restaurant.
• Consistently follow sequence of service utilizing all proper procedures standardized by management.
• Rotate to other Food & Beverage outlets/venues, as necessary.
• Maintain table cleanliness utilizing silent table approach.
• Itemized bills correctly and efficiently secure payment.
• Ensure table side food service and quality presentation.
• Maintain cleanliness and stock of assigned sections, side stations, tables and POS stations.
• Anticipate the guests’ needs and respond appropriately with a sense of urgency.
• Review identification of customers to verify they are of legal drinking age.
• Maintain level of professionalism that will make guest want to return.
• Exhibit proper knowledge, selling techniques of all menu items; food, non-alcoholic beverages and alcoholic beverages.
• Deliver food & beverages, including alcoholic options to guests.
• Provide proper communication and promptly resolve guest issues.
• Obtain and maintain position-specific licensing.
• Work as a team, assisting all guests’ needs and inquiries.
• Ensure all Conrad Nashville core values as well as property and department standards are implemented and applied.
• Bid farewell to guests, using guest’s name when known and encourage them to return.
• Other duties as assigned

Education and Experience

• 2+ years of experience in a hotel, restaurant, or catering facility of similar caliber preferred.
• Experience in fast paced, high volume atmosphere.
• Good organizational and communication skills.
• Ability to obtain & maintain full knowledge and understanding of company and
• department rules and regulations, policies, and procedures.
• Excellent customer service skills.
• Ability to read, write & speak fluent English.

Physical Requirements

• Most work tasks are performed indoors, temperature can be very hot with or without control of environmental systems.
• Must be able to stand for long periods of time
• Must be able to maneuver between stations and areas efficiently and easily
• Must be able to lift up to 40 lbs.
• Requires manual dexterity
• Must be flexible to work any day of the week, weekends, and holidays if assigned

Benefits:

• 401k after 90 days, fully vested, company match to 4%
• Medical (3 plan choices)
• Dental (2 Plan choices)
• Vision
• Employee Assistance Program (EAP)
• Flexible Spending Account (FSA)
• Paid Time Off 
• Hilton Honors Team Member Discounts
• Northwood Hospitality Discounts 

EEO and ADA Statements

Conrad Nashville is an Equal Opportunity Employer. We support and encourage diversity in the workplace.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Join Our Team!
We are looking for Tavern on 51 Server that can provide the highest level of customer service and quality standards to our guests at all times. That can work with customers to ensure satisfaction in such areas as quality, customer service, handling difficult customers professionally, problem resolution, monitor and maintain all quality control records. Must comply at all times with policies and practices and can perform other duties as requested or assigned by management. Some experience in the field is needed.