TYEP - Metro Action Commission - Customer Support Navigator

TN Youth Employment Program Job Description

Company Name:

Metropolitan Action Commission

Family & Community Services 

Company Address:

1281 Murfreesboro Pike 

Nashville, TN 37217

Site Address:

1281 Murfreesboro Pike 

Nashville, TN 37217

Company Website:

https://www.nashville.gov/departments/metro-action

Company Description:

Our programs and services break the cycle of poverty by addressing the root causes by increasing family economic security, educational success, and health and well-being from one generation to the next.

Nearest MTA Bus Stop:

Murfreesboro Pike

Format: (In-Person Only)

In person 

Positions Available:

10 Part-time 

morning and/or afternoon.   

Technology Used: 

Microsoft office, Smartsimple, THO

Internship Title: 

Customer Support Navigator

Internship Description/Learning Objectives:

Intern will be supporting customers in person to complete and submit applications, among other needs.   Interns will achieve insight into low-income financial assistance processes. 

Job Duties:

Data entry, application assistance and submission, intake, filing, customer service, administrative duties. 

Preferred Competencies:

Experience with Microsoft office, experience working in customer service, emotion regulation, professional and interpersonal knowledge and skills 

Work Schedule Days and Hours:

Monday – Friday

8:00am-4:30p (between these hours)

Dress Code:

Business Casual 

Travel Required:

No

Physical Requirements:

Walking, light lifting (files)

Working Conditions: (example: Office Warehouse, Outdoors, with Children or Animals, etc.)

Office