Guest Services Agent

Job DetailsJob Location: Guest Services - Neenah, WI 54956Position Type: Full Time Customer Service Scheduler Bergstrom Quest Training Center - Neenah, WI WHAT YOU'LL DO Determine requirements by working with guests via the phone, email and chat-to-text Answer inquiries by clarifying desired information, researching, location and providing information Answer incoming phone calls in a prompt, polite, professional manner Fulfill requests by clarifying desired information, scheduling appointments and forwarding on requests Sell additional services by recognizing opportunities for scheduled maintenance package Refer guest complaints to appropriate dealership team member as necessary for resolution Maintain guest information database by entering and updating guest information Schedule: Hours vary 7:00 am to 6:00 pm. Monday-Friday; 3-4 early shifts of 8:00 am to 4:00 pm or 9:00 am to 5:00 pm and 2-3 late shifts of 10:00 am to 6:00 pm each week; 100% on site - no remote work available.  Pay of $17.00/hour plus a monthly performance bonus (average yearly earnings could be $40k+) WHO'S RIGHT FOR THE JOB? Upbeat and positive personality Active listening skills Ability to provide excellent guest service Strong communication skills Ability to build relationships with team members and guests OUR COMMITMENT TO YOU  Competitive compensation! Medical, Dental, Vision, Short and Long Term Disability, and Life Insurance (for FT team members)  Two weeks of PTO upon start date (for FT team members)  Discounts on vehicles, service, and parts 401(k) with company match for FT team members Paid Holidays (for FT team members)  Wellness Program Free Team Member Clinic  Free Health Coach Employee Assistance Program Employee Referral Program Training and opportunities for career growth and advancement WHAT MAKES BERGSTROM DIFFERENT:  Wisconsin's largest automotive group and is a top 50 automotive dealer in the US Established in 1982 in Neenah WI 2,300+ team members working in Green Bay, Kaukauna, Appleton, Manitowoc, Neenah, Oshkosh, Madison, and Middleton 39 dealerships representing 36 brands Consistently recognized by Automotive News as the top dealership group to work for in Wisconsin and one of top dealership groups to work for in the United States  Received Glassdoor's "Best Places to Work" award  Recognized by the Better Business Bureau and Time Magazine We are committed to giving back to our communities by supporting local organizations including Make-a-Wish, United Way, and Breast Cancer Research at the Medical College of Wisconsin