Verification Specialist

Position Summary

J. J. Keller has a Verification Specialist opening in one of our fastest growing departments called Managed Services. This department is comprised of fleet and regulatory compliance experts who clients rely on to off-load the time consuming / complex tasks of managing driver safety and vehicle compliance. As a Verification Specialist you will be responsible for processing client requests for various different background checks.

Benefits and Perks

• $19/hr. 
• 17 days of PTO + 8 Paid Company Holidays + 1 Paid Floating Holiday 
• Annual Reviews + Merit Increases + Quarterly Bonus Program
• New Hire On-the-Job Training
• Medical + Dental + Vision Insurance
• 401(k) with Employer Match + Company-funded Profit Sharing

Job Responsibilities

• Processes client requested orders for background checks, Motor Vehicle Records (MVRs), Safety Performance History (SPHRR) as well as other Driver Qualification (DQ) and Drug & Alcohol (D&A) forms.
• Identifies discrepancies, checks systems for pertinent information, and enters information into applicable systems.
• Works directly with vendors via phone and email to facilitate document orders in a timely manner. Trouble-shoots vendor processing errors as appropriate.
• Monitors workload and document processing to ensure orders are completed within established turnaround times.  
• Works with Compliance Specialists and Service Operations Specialists to obtain and/or validate client information. Updates information in all applicable systems.
• Assists coworkers with questions on processes related to obtaining documents and vendor functions. Maintains accurate process documentation.
• Maintains knowledge of the applicable local, state, and federal regulations that pertain to our service offerings.
• Maintains confidentiality of client information under the FCRA, HIPAA, and other regulatory entities. Adheres to the department's data security policies pertaining to Personal Identification Information.
• Performs other support duties as assigned. 

Qualifications

Experience:

• Minimum of 3 years of experience in a general office setting.
• Experience working in a fast-paced, deadline-driven environment a plus.
• Will consider post-secondary education in lieu of experience..

Education:

• High School Graduate or General Education Degree (GED).

Other Skills/Qualifications:

• Must be proficient in the use of a PC and MS Office Suite.
• Ability to work in a fast-paced, deadline driven environment.
• Ability to effectively learn and utilize multiple software applications and websites.
• Desire to meet and exceed client expectations.
• Strong multi-tasking and organizational skills.
• Strong detail orientation.

Physical Requirements

Work is performed primarily in a standard office environment. Work involves operation of personal computer equipment for extended periods of time.