SAP Services Lead

KDC is a network of best-in-class custom formulators and manufacturers of color cosmetics, skincare, haircare, bath & body, fragrance, deodorant, home, health, industrial, and auto care products. KDC delivers high-touch innovation, operational excellence, and speed to market to well-known and emerging beauty, personal, and specialty companies from coast to coast. KDC has its head office in Longueuil, Québec. In addition, KDC has 10 operating facilities located throughout North America. Altogether, the company employs nearly 4,800 talented and dedicated employees in North America.

SAP Services Lead

Location: On-site in Groveport, OH and New Albany, OH

Employment Type: Full-time

About the Role

We are seeking an experienced SAP Services Lead who is responsible for the leadership, governance, delivery, and continuous improvement of SAP application services across the organization. This role oversees SAP support operations, enhancement delivery, project execution, vendor management, and service performance to ensure stable and efficient business operations.

The SAP Services Lead partners closely with business stakeholders, IT leadership, external service providers, and SAP functional team to drive operational excellence, process optimization, and strategic SAP initiatives aligned with company objectives.

This is a hands-on role with a strong focus on people leadership, cross-functional collaboration, and SAP delivery in a manufacturing environment in collaboration with the Central SAP Services team located in Europe. The position will lead a team of 4 SAP Business analysts.

Please note:

This is an on-site position

Visa sponsorship is not available for this role

Key Responsibilities

• Lead end-to-end SAP project delivery (planning, execution, monitoring, and closure)

• Manage and mentor project teams, including direct reports and cross-functional resources

• Partner with business stakeholders to gather requirements and translate them into Sap solutions

• Oversee SAP systems (ECC and/or S/4HANA) including configuration, enhancements, integrations, and production support

• Drive process standardization, documentation, and continuous improvement initiatives

• Manage project plans, timelines, budgets, and resource allocation

• Monitor and report on KPIs, SLAs, and financial performance

• Ensure compliance with IT governance, internal controls, and best practices

• Coordinate with external vendors, consultants, and internal IT teams

• Support strategic planning, budgeting (CapEx/OpEx), and leadership reporting

• Promote a collaborative, high-performance team environment

Required Qualifications

• Bachelor’s degree in IT, Computer Science, Engineering, Business, or related field (or equivalent experience)

• Has proven experience on at least two of the following SAP modules: WM, MM, PP, QM.

• Familiarity with custom SAP enhancements (user exits, custom programs)

• 3–5+ years of people management experience, leading teams in a multi-site environment

• Strong experience in project management and SAP project delivery

• Hands-on experience with SAP ECC and/or S/4HANA implementations and support

• Experience working in a manufacturing environment

• Solid understanding of SAP configuration, data structures, and system integrations

• Proven experience managing budgets, timelines, and resources across projects

• Strong knowledge of full lifecycle Sap implementation

Preferred Qualifications

• Knowledge of GIB Suite (DCP DCO)

• Knowledge of GuiXt add on

• Experience with Power BI or other BI tools

• Winshuttle experience (nice to have)

• Certifications (Preferred)
  • PMP (Project Management Professional)
  • ITIL Foundation
  • Certified ScrumMaster (CSM) or PMI-ACP
  • SAP or other ERP platform certifications
  • Certified Business Relationship Manager (CBRM)

Skills & Attributes

• Strong leadership and people management skills

• Excellent communication and stakeholder engagement abilities

• Highly organized with strong project planning and execution skills

• Analytical mindset with strong problem-solving capabilities

• Ability to manage multiple priorities in a fast-paced environment

• Team-oriented, adaptable, and results-driven

KDC-ONE is an equal opportunity employer and does not discriminate on the basis of race, religion, color, national origin, age, sex, gender, disability or any other characteristic protected by law. I understand that employment with KDC-ONE Company is at-will, meaning that I or KDC-ONE Company may terminate my employment at any time, or for any reason consistent with applicable state or federal law. I understand that KDC-One requires the successful completion of a drug and/or alcohol test as a condition of employment.