District Service Manager

Position Summary: 

As a Penske District Service Manager (DSM), you will build a team that looks to connect their work to what motivates them and department goals. You will drive results through your team’s performance to ensure a high degree of effectiveness and customer experience across multiple facilities.

 

The DSM ensures that all of the district locations are resourced properly and that they are adhering to all policies and procedures through the direct supervision of the Branch Service Managers (BSMs).  In order to sustain these traits in the future, the DSM also manages the hiring, training, and development of the organization, and provides input to the District Manager (DM) on the fleet, expenses, and improvement opportunities.

 

This position will be located at the Penske facility at 51 Boulden Blvd in New Castle, DE.

 

Major Responsibilities:

• Oversee the management and administration of multiple locations across the district

• Implement and manage consistent policies and procedures

• Conduct Location Reviews

• Lead through various communication channels such as in-person meetings and conference calls

• Flawless execution of company processes

• Respond to customer operational inquiries

• Technical training and development planning

• Customer Experience

• Cost control

• Ensure process compliance

• Maximize warranty recovery

• Fleet review, consulting and planning

• Root cause analysis and proactive planning

• Maintain relationships with approved suppliers

• Mentor / Coach / Lead a Maintenance Team

• Analyze data

• Other projects and tasks as assigned