Administrative Assistant BH

About the Role

Key Responsibilities

· Provides professional front-desk, telephone, and administrative support; greets and assists patients, guardians, staff, and visitors; responds to routine inquiries; triages calls and routes messages appropriately.

· Schedules and maintains individual and group behavioral health appointments, provider calendars, meetings, sign-in sheets, status reports, and tracking tools; completes reminder calls and coordinates rescheduling following clinician call-outs and no-shows.

· Reviews daily schedules, prior-day no-shows, appointment statuses, and Daily Appointment Reports to ensure appropriate follow-up; communicates with clinicians regarding outstanding encounters and supports parent-only appointments as directed.

· Creates, verifies, and maintains accurate patient accounts and demographic, guarantor, insurance, coordination of benefits, and billing information in Epic and other approved systems; performs required billing data entry and assists Patient Accounts with denied claims.

· Collects and posts payments as assigned; reconciles cash drawers and daily balances; secures funds and processes deposits in accordance with organizational procedures.

· Coordinates referrals and authorizations, ensuring accurate service, department, location, and provider assignments; maintains DDAP/DCF entries as required and follows up on incomplete or missing information.

· Reconciles assigned workqueues, including registration and referral items, and escalates unresolved registration, billing, insurance, authorization, or workflow concerns.

· Ensures required patient/guardian forms, including TANF, Federal Poverty Level, and UDS forms, are completed and accurately entered; maintains an adequate supply of current forms.

· Maintains departmental records and correspondence; prepares, scans, copies, files, and distributes reports, forms, mail, meeting materials, and other documents. Prepares the next-business-day Daily Appointment Report and maintains the designated Downtime Binder.

· Prepares and distributes provider schedule counts and related administrative communications to designated leadership and clinical staff.

· Conducts daily walkthroughs of assigned locations to ensure common, clinical, and office areas are clean, orderly, safe, stocked, and operational; adjusts furniture as needed.

· Monitors routine office and clinical supplies, equipment, and expiration dates; replenishes approved supplies with appropriate authorization and submits/follows up on facility, equipment, technology, and maintenance work orders.

Required Qualifications

• High School Diploma/GEDrequired. College Degree preferred.
• Minimum of two (3) years related experience working in a medical/healthcare facility or business setting preferred. Bi-lingual Spanish speaking preferred.
• Excellent typing and organizational skills are required. Excellent typing and organizational skills are required.
• Ability to deal with the public in a pleasant and effective manner. 
• Abilityto work independently with minimal supervision is a necessity.
• Demonstrated office managerial functions. 
• Excellent computer skills and ability to use office programs are essential.
• Ability to demonstrate cultural competency and age specific competency are required.
• Bilingual ability is highly desirable.

Why Join Us 

Cornell Scott–Hill Health Center offers a competitive and mission‑driven environment with outstanding benefits, including:

• Above‑market, competitive salaries
• Sign-on bonus available for eligible positions and qualified candidates. 
• Medical, Dental, Vision, Life Insurance, Short/Long‑Term Disability
• License reimbursement 
• Eligibility for HRSA Loan Repayment Program may be available for qualified candidates.
• Public Service Loan Forgiveness (PSLF) eligibility is available through qualifying employment. 
• Generous paid time off 
• 401(k) with up to 5% match

CS-HHC is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.