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About the role
As a Customer Service Representative, you support the Regional Managers and Business Development Managers in your assigned region with daily sales operations. You are the go-to contact for customer questions, orders, and issues, and you keep every interaction moving toward a solution. This role reports to Eagle's Sales Manager.
What you'll do
- Respond to customer inquiries by phone, email, and other channels quickly and professionally
- Process orders, forms, applications, and requests for your region accurately and on time
- Resolve customer issues and offer clear solutions without unnecessary back-and-forth
- Escalate complex complaints to the right colleague or manager, then follow through to resolution
- Support Regional Managers and Business Development Managers with day-to-day sales operations
- Spot opportunities to grow business within your region's existing customer base
- Keep customer records and interactions current in HubSpot
- Share feedback on how we can make the customer service process better
- Bring a positive, empathetic, and professional approach to every customer, every time
Required Qualifications
- 1+ years of customer service or sales experience, ideally in a B2B, industrial, or construction setting
- Strong written and verbal communication skills
- The ability to stay calm and solution-focused when a customer is stressed or upset
- Solid organization, with the ability to multitask, prioritize, and manage your time
- Proficiency with CRM software (Eagle uses HubSpot) and Microsoft 365 (Outlook, Word, Excel, PowerPoint)
- Bachelor's or associate degree preferred, or equivalent customer service experience.
- Experience selling or supporting construction, industrial, or safety products
- Familiarity with HubSpot or a similar CRM
Learn more about this Employer on their Career Site
