Spa Therapist

Company Description

Fairmont Hotels & Resorts is a renowned luxury hotel brand with a global presence and a commitment to creating lasting memories for our guests. With over 30,000 colleagues worldwide, we are dedicated to delivering exceptional service, fostering a culture of excellence, and making special happen.

Hotel Overview:

Located in the heart of downtown Fairmont New Orleans will be an impressive new addition to Fairmont’s luxury portfolio, offering 250 luxury guest rooms, four food & drink venues, a rooftop pool with expansive views of the city, more than 19,000 square feet of function space, and a 10,000 square-foot spa.

This property is destined to become an illustrious destination in the Central Business District, nearby the city’s renowned and historic French Quarter.

Job Description

• Provide professional massage therapy, body treatments, and wellness services in accordance with hotel spa standards, treatment protocols, and applicable licensing requirements  
• Conduct guest consultations to assess wellness needs, preferences, contraindications, and treatment recommendations appropriately  
• Maintain treatment rooms, equipment, linens, and spa areas in a clean, sanitized, and organized condition  
• Ensure guest comfort, privacy, and confidentiality throughout all spa experiences  
• Educate guests on spa services, wellness recommendations, retail products, and home care suggestions as appropriate  
• Maintain accurate service documentation and treatment records in accordance with company procedures and applicable regulations  
• Follow all sanitation, infection control, workplace safety, and professional licensing standards  
• Assist with spa setup, preparation, and operational support as assigned  
• Promote spa services, wellness offerings, and retail products professionally and responsibly  
• Respond promptly and professionally to guest requests, questions, and service recovery opportunities  
• Support spa events, VIP experiences, wellness programs, and promotional initiatives as assigned  
• Maintain professional appearance, demeanor, and conduct consistent with luxury hospitality standards  
• Participate in required trainings, meetings, and continuing education as operationally required  

Qualifications

• Current Louisiana Massage Therapy License required if performing massage therapy services  
• Additional spa, esthetics, or wellness certifications preferred depending on assigned services  
• Previous spa, wellness, massage therapy, or luxury hospitality experience preferred  
• Strong guest service and interpersonal communication skills  
• Knowledge of massage techniques, wellness treatments, anatomy, contraindications, and spa sanitation standards  
• Ability to maintain professionalism, discretion, and guest confidentiality at all times  
• Ability to work independently and collaboratively within a team-oriented environment  
• Professional appearance and polished demeanor required  
• Ability to work flexible schedules including mornings, evenings, weekends, holidays, and extended shifts as operationally required  
• High school diploma or equivalent preferred  
• Must be legally authorized to work in the United States  

Additional Information

All your information will be kept confidential according to EEO guidelines.