Behavioral Health Patient Access Representative

This role will travel between multiple sites within the GNO.

DCHC is seeking a full-time Patient Access Representative for the Medical Clinic.  Duties include: Responsible for the cleanliness of the patient waiting area; Works with patients to schedule new appointments and follow up appointments; Works with patients to complete a registration packet and data entry into patient electronic health record. This includes, but is not limited, to adding and updating patients’ records, change in demographics, insurance information and financial status; Makes the appropriate request for medical reports from referring facilities as required and forwards to the medical records department; Works with patients to sign up for the patient portal and other duties as assigned.

Requirements:

• At least three (1) years’ experience in a health care business office setting.  
• Must have 1 year of cash handling or payment posting experience.
• Experience working with an electronic medical record preferred.
• Must have experience working with a diverse population.
• Must have excellent communication skills, including verbal and written.
• Must be computer literate

Bilingual preferred.

We will contact only applicants selected for an interview. No phone calls, please.

We are an Equal Opportunity Employer and do not discriminate against applicants due to race, ethnicity, gender, veteran status, or based on disability or any other federal, state, or local protected class.

Position Description: Responsible for greeting the public, scheduling appointments, maintaining medical records, processing patients at admission and discharge, and performing clerical duties as assigned. Provides services in compliance with DePaul Community Health Center as a representative for the Clinic.  

JOB DUTIES:

1. Responsible for the cleanliness of the patient waiting area.

1. Responsible for maintaining a professional appearance of the patient access working area.

1. Works with patients to schedule new appointments and follow-up appointments.

1. Contacts no show appointments to reschedule.

1. Works with patients to complete a registration packet and data entry into patient electronic health record. This includes, but is not limited to, adding and updating patients’ records, changes in demographics, insurance information, and financial status.

1. Enter patient’s arrival and check patients into the health center.

1. Verify all patients’ insurance at the time of service and ensures all patients are educated on the patient portal.

1. Works with patients to sign up for the patient portal.

1. Receives and routes all incoming telephone calls; makes and verifies appointments as required.

1. Responsible for the maintenance patient medical records

1. Makes the appropriate request for medical reports from referring facilities as required and forwards to the medical records department. 
2. Responsible for working with the patient population to collect required payment for services.

1. Makes the appropriate referrals to the financial counselor as needed.

1. Accepts supervision, feedback, and continuing education programs as requested by the supervisor.  Supports policies, procedures, and supervisory decisions within the Health Center.

1. Utilizes established channels of communication and proper lines of authority for problem solving and communication.

1. Participates in all required training as designated by the supervisor.

1. Maintains an acceptable attendance record and provides proper notification and leave slips for absence or tardiness.

1. Accepts responsibility for patient rights.  Maintains and assures patient confidentiality.

1. Applies the Vision and Mission of the DCHC and Ascension Health.

1. Performs any duties deemed necessary as requested by the supervisor.