The Food & Beverage Manager will oversee and direct all aspects of the Food & Beverage operation, including Room Service and all F&B outlets (Charlotte Restaurant, Premier Lounge, Club Lounge, and Kitchen as needed), under the guidance and supervision of the Director of Food & Beverage. This person will ensure operational excellence, guest satisfaction, and financial performance by leading the team, upholding service standards, and driving continuous improvement across all outlets. The ideal candidate is a hands-on leader with strong business acumen, a passion for hospitality, and the ability to thrive in a fast-paced luxury environment.

Responsibilities

Manage the daily activities of the Front Office, Telecommunications, Bell/Door, and Concierge departments, ensuring alignment with hotel service standards and financial goals.
Participate in and lead departmental meetings to gather and share relevant operational information.
Oversee scheduling of all Front Office personnel, ensuring optimal coverage and service consistency.
Manage payroll and control labor costs in alignment with established Labor Standards.
Administer the corporate airline mileage program and marketing promotions involving the Front Office.
Ensure staff adherence to all credit and cash handling policies and procedures to reduce bad debts and rebates; perform quality audits and implement corrective action when needed.
Support team members in handling guest issues, escalations, and service recovery in a professional and timely manner.
Foster positive employee relations and promote strong inter- and intra-departmental collaboration; model this behavior for other managers and line staff within the Front Office.
Proactively address operational issues, seek employee input, develop resolution plans, and follow up with feedback and encouragement.
Ensure Front Office personnel actively participate in all property safety awareness programs.
Ensure department supervisors are dependable, accessible, and project a positive, professional, and polite attitude at all times.
Conduct and deliver timely performance reviews for the Front Office team.
Ensure all staff adhere to the Hotel's established standard operating procedures.
Administer discipline within the Front Office in a fair, firm, and consistent manner.
Develop and manage recognition programs within the Front Office, ensuring prompt and consistent administration.
Maintain impeccable grooming standards for all Front Office employees, including proper uniform and nametag compliance.
Monitor occupancy and pace forecasts, planning staffing and operations accordingly to maximize service and revenue.
Oversee the day-to-day operation of all Food & Beverage outlets, facilities, sales, and cost management.
Ensure proper scheduling of staff within established guidelines and manage payroll and budgetary matters.
Continuously monitor and analyze key operational areas, including:

Quality levels of production
Guest satisfaction
Operating costs
Sanitation, cleanliness, and hygiene
Merchandising initiatives
Employee morale and engagement

Attend pre-con meetings as required to align on group and event expectations.
Establish and maintain effective labor and employee relations, fostering a positive and collaborative work environment.
Implement and lead on-the-job training sessions for the Room Service department and other F&B outlets.
Participate in service delivery when necessary, ensuring alignment with departmental safety, health, and hygiene practices.
Ensure consistent execution of all service standards across every touchpoint of the guest experience.
Oversee all F&B outlets, including Charlotte Restaurant, Premier Lounge, Club Lounge, and Kitchen support as needed.

Requirements

Required qualifications:

Bachelor’s degree in Hospitality/ F&B Management or related degree.
Preferred experience in hospitality and food & beverage operations, with a minimum of four years of management experience in Food & Beverage, ideally within a luxury or full-service hotel environment.
Ability to work effectively in a fast-paced, high-volume environment and manage a large, diverse workforce.
Strong leadership skills with the ability to motivate staff and foster professional development.
Excellent verbal and written communication skills.
Solid understanding of F&B operations, cost control, scheduling, and inventory management.
Ability to promote a positive, service-oriented culture aligned with luxury hospitality standards.

Physical Requirements:

Must be able to work long hours, walking and standing for extended periods.
Occasional lifting, pushing, and pulling in excess of 50 lbs.

Due to visa restrictions, at the moment we are only accepting candidates from Mexico and Canada. The limitation on Mexican and Canadian nationals is a legal requirement tied to the specifics of the TN visa, not a preference of the employer.

Benefits

TN Visa provided
70,000 USD Annual Gross Income
Accommodation provided during 1st month at the hotel
2 Weeks of Vacation after 1 year
7 sick days per year
401(K) Company Match after 6 months
Medical insurance (after 60 days)
Flight from home city to USA

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