Assistant Shop Manager

ABOUT THE ROLE

Position Summary: The F&B Assistant Shop Manager is the right hand to the F&B Shop Manager and assists in managing the operational efficiencies of the shop and the overall customer experience. They will consistently assist in leading and managing a team of F&B Staff. The Assistant Shop Manager will be expected to maintain a high standard in the  Shop by focusing on responsibilities assigned by their Shop Manager. The Assistant Shop Manager is responsible for partnering with the appropriate HQ & Store partners on the following: inventory, staffing, and overall business matters, in the absence of the Shop Manager.

RESPONSIBILITIES

Primary Responsibilities:

• Support the Shop Manager in overseeing daily shop operations and maintaining company standards

• Act as MOD when the Shop Manager is off or not present, taking ownership of the shift and ensuring a smooth and efficient operation

• Uphold and enforce all company policies, procedures, food safety protocols, and operational standards

• Lead by example in providing exceptional customer service, hospitality, and a strong sense of urgency

• Support Shift Leads and perform Shift Lead duties when needed or as directed by the Shop Manager

• Ensure all required operational and food safety logs are completed accurately and on time, including daily, spoilage, prep, temperature, opening, and closing reports

• Conduct and support weekly food safety walks and address any operational issues promptly

• Ensure product and supply orders are submitted accurately and on time, maintaining appropriate par levels and communicating out-of-stocks or supply chain concerns to F&B management team

• Communicate important updates regarding staffing, scheduling, promotions, influencer drinks, team performance, and operational issues to the Shop Manager

• Maintain detailed team notes and provide the Shop Manager with a clear handoff following scheduled days off

• Monitor the team's needs throughout the shift and provide support wherever needed to maintain service and operational efficiency

• Take ownership of Shift Lead training and development, ensuring leaders are properly trained and prepared to manage their shifts

• Assist the Shop Manager with team development, training, and execution of department initiatives

• Support scheduling and staffing needs as directed by the Shop Manager.

• Perform additional duties and responsibilities as assigned by the Shop Manager or upper management.

Special Projects/Tasks:

• Act as Interim Shop Manager in the absence of a Shop Manager and under the guidance of the F&B HQ team

• Oversee and assist in the preparation and execution of any in-store and off-site events.

REQUIREMENTS

Availability:

• Open & flexible availability, including but not limited to evenings, overnights, and weekends as well as Holidays.

• Availability to consistently work weekends, special projects, drops/releases or as the business’ needs require.

Licenses/Certificates:

• Valid and current Food Handlers License from the Department of Health or ServSafe Food Handlers Certificate is required

Experience:

• 1-2 years in a customer-facing managerial role

• 1+ years in the Food & Beverage industry

• 6+ months using industrial kitchen equipment

• 1+ years in a retail/apparel operations role is a plus

Skills/Abilities:

• This role requires a strong entrepreneurial mindset.

• Comprehensive computer skills and experience with Google Suites.

• Efficient multitasker and delegator.

• Ability to perform business math and accounting.

• Ability to lift and move 30lbs.

• Ability to perform standard tasks that are related to retail operations including but not limited to, bending, twisting, and climbing ladders/step stools.

• Ability to stand and walk for prolonged periods of time.

WHO YOU ARE

Professional Characteristics:

• Efficient and effective communicator

• Organized

• Comfortable with following up and holding themselves and others accountable

Personal Characteristics:

• Responsible and reliable

• Career driven

• A people-person

WHO WE ARE

Established in 2011 in New York City, Kith is a lifestyle brand and specialty retailer that offers seasonal collections of men’s, women’s and children’s apparel, accessories and footwear through a distinct lens of personal storytelling. Kith embodies a multi-faceted lifestyle, with uncompromising detail to fabrication and design. Led by Founder, CEO and Creative Director Ronnie Fieg, the brand is known globally for evoking nostalgia from a dynamic point of view, and working closely with a carefully selected set of best-in-class collaborators.

Kith operates 19 standalone boutiques around the world, and 2 shop-in-shops. Kith Treats, conceived from Fieg’s childhood love for cereal, operates in 18 locations, as well as Sadelle’s at Kith restaurants in Paris, Miami Design District, Toronto and Seoul. 

The Kinnect Foundation, a non-profit established and operated by Kith, is a non-profit devoted to creating positive change through education, community and social impact.

Kith is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. 

All career opportunities offered by Kith are fully on site, and if contacted, all email communication will come from a kith.com or kithnyc.com email address. Please note that any correspondence from an alternative email domain, or offering any work type other than full on-site, is fraudulent.