Operations Lead

Operations Lead

About Solstice

Solstice is redefining how life sciences organizations commercialize their therapeutics. We are building a commercial engine that enables pharmaceutical marketers to launch campaigns at unprecedented speed.

Why Join Us:

• Rapid Growth: Join a team collaborating with 50+ pharma brands and experiencing exceptional momentum.

• Cutting-Edge Technology: Be at the forefront of new frameworks and advanced technology, including AI, to innovate pharmaceutical marketing.

• Elite Team: Work alongside expert engineers and operators passionate about building something exceptional.

Role Overview

We are seeking a highly organized Operations Associate to play a critical role in supporting our leadership team, overseeing people operations, and driving administrative excellence across the business. This is a cross-functional position where you’ll directly impact office culture, employee experience, and operational effectiveness in our fast-paced startup environment.

Key Responsibilities

• Oversee onboarding for all new hires, ensuring equipment, workspace, benefits, and equity (Carta) setup; educate employees on equity and benefits

• Own preparation and logistics of company all-hands meetings, including agenda, decks, and coordination

• Lead office administration, including facilities, vendor relationships, supplies, office events, and snacks

• Coordinate and improve the end-to-end performance review process, including system administration and guiding managers on review plans and KPI development

• Serve as a point of contact for employee benefits, fielding questions, educating employees, assessing gaps, and leading benefits benchmarking and planning

• Plan and execute logistics for company offsites, summer events, and office moves

• Maintain and update the employee handbook and company policies for compliance and clarity

• Handle competitive benchmarking for compensation and benefits on an ongoing basis

• Administer key HR and operational software platforms (Bonusly, 15Five, Rippling, etc.), manage access and subscriptions across tools (Slack, Microsoft, Box, Docusign, Teams, etc.)

• Oversee PTO policy management, holiday calendar, titles, and org chart updates

• Collaborate with leadership on expense policies, ramp card management, and process improvements

• Coordinate IT needs (in partnership with IT lead), ensure smooth tech onboarding and troubleshoot as needed

• Support recruiting/talent teams and assist in future scaling of recruiting operations

• Facilitate FSA/Medical benefits administration and support employees with access issues

Candidate Requirements

• Minimum 3 years of experience in people operations, office management, or similar administrative/operations roles in a fast-paced environment

• Proactive, organized, and detail-oriented with strong problem-solving skills

• Excellent written and verbal communication abilities

• Demonstrated experience improving workflows, policies, and systems

• Ability to maintain confidentiality and handle sensitive information with discretion

• Facility with common productivity and HR tools (G Suite, Slack, Bonusly, 15five, Rippling, etc.)

• Collaborative team player thriving in a high-velocity, startup environment

Benefits

• Health, dental, and vision insurance

• Ground-floor equity opportunity

• Flexible PTO

• 401(k)

• Visa sponsorship (O-1, H-1B, TN) available

• Professional growth stipend

• Relocation support

• Competitive NYC compensation package, reflecting experience and ownership level

Compensation

• $100-150k

Join us at Solstice and help shape the future of pharmaceutical commercialization in a collaborative, high-impact, and high-growth company culture.