Quality Assurance Coordinator

Volunteers of America–Greater New York (VOA–Greater New York) is a leading anti-poverty organization serving neighbors in need across New York City, Northern New Jersey, and Westchester. Through 70+ programs, we support over 35,000 adults and children each year, including individuals experiencing homelessness, survivors of domestic violence, youth aging out of foster care, veterans, seniors, and children with developmental delays.

Our staff are at the heart of this work, creating meaningful change every day. If you’re passionate about making a difference and joining a mission-driven team, we invite you to explore this opportunity.

We are currently seeking qualified candidates for the following position:

Position: Quality Assurance Coordinator

The Quality Assurance Coordinator is responsible for the overall support of programs as defined by the Volunteers of America program model and funding source standards.

Paul Hotel Family Shelter is an emergency family shelter located in Manhattan for families experiencing homelessness. To learn more about Volunteers of America-GNY, copy and paste this link into a browser https://www.voa-gny.org/our-services 

Location: New York, NY 10001

Minimum Qualifications:

• Bachelor’s degree in a related field
• Two years of experience in supervision 
• Demonstrate ability in the areas of written and verbal communication.
• Other necessary skills include training, audit and evaluation data collection and incident management skills.

Quality Assurance Coordinator Principal Responsibilities: 

1. Assisting the Program Director in daily operations of quality assurance services provided to agency program teams, including but not limited to, internal reviews, monthly reporting, monthly and quarterly committee meetings and other activities as assigned.
2. Participate and assist in the development of ongoing staff training, including but not limited to, incident report management, case management and electronic record keeping.
3. Support the Program Director in maintaining ongoing systems for the collection and evaluation of data and program demographics.
4. Process incident reports.
5. Monitor program performance targets, outcomes, and trends.
6. Support the Program Director in special projects as needed.

We are committed to offering our employees an exceptional comprehensive benefits package that supports their health, well-being, and personal growth. Full-time employees enjoy:

• Medical, Dental, & Vision Coverage
• Prescription Coverage
• Life Insurance
• Retirement Plan
• Tuition Reimbursement
• Paid Time Off, including a Paid Birthday Holiday

And much more!

To learn more about our staff, culture and much more, copy and paste our website link into a browser: https://www.voa-gny.org/our-staff-and-culture/

VOA-Greater New York is an Equal Opportunity Employer/Vets/Disabled/Other Protected Categories.  Apply today!