Strategy Advancement Advisor

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Consumer Segment Team

Identifying and delivering new avenues of growth is a critical company priority. The Consumer Segment team is an entrepreneurial, multi-functional team within Humana’s Enterprise Growth unit. The team is focused on driving industry leading membership growth, retention, and health outcomes by identifying new consumer insights, developing growth strategies, and activating them across the enterprise to serve the unique needs of prioritized segments.

Humana is seeking an experienced team member with meaningful strategy consulting or healthcare strategy experience to join this team. As a Strategy Advancement Advisor, you will support the development and implementation of consumer segment strategies that drive growth and retention while optimizing member experience and outcomes.  You’ll collaborate with teammates and cross-functional partners to frame up business questions, conduct analyses, and recommend solutions. You will help answer key strategic business questions that arise during the annual product/sales cycle across multiple domains, including product design, plan footprint, marketing and sales performance, membership analytics, customer/provider satisfaction and more.  You will proactively identify new consumer insights and create business cases to support new pilots and initiatives to address critical unmet consumer needs.

Identifying and delivering new avenues of growth is a critical company priority. The Consumer Segment team is an entrepreneurial, multi-functional team within Humana’s Enterprise Growth unit. The team is focused on driving industry leading membership growth, retention and health outcomes by identifying new consumer insights, developing growth strategies, and activating them across the enterprise to serve the unique needs of prioritized segments.

Humana is seeking an experienced team member with meaningful strategy consulting or healthcare strategy experience to join this team. As Strategy Advancement Advisor, you will support development and implementation of consumer segment strategies that drive growth and retention while optimizing member experience and outcomes.  You’ll collaborate with teammates and cross-functional partners to frame up business questions, conduct analyses, and recommend solutions. You will help answer key strategic business questions that arise during the annual product/sales cycle across multiple domains, including product design, plan footprint, marketing and sales performance, membership analytics, customer/provider satisfaction and more.  You will proactively identify new consumer insights and create business cases to support new pilots and initiatives to address critical unmet consumer needs.

Key Responsibilities Include:

• Serving as a strategic and operational product manager for one or more projects, consumer segments, and/or innovative pilot, including but not limited to managing analyses and/or workstreams, such as Marketing, Sales, Digital and other go-to-market efforts

• Conducting industry/market analysis related to growth and competition, turning analyses into meaningful insights that will inform growth and product strategy

• Creating and owning the development of executive-level presentations and communications, including key deliverable updates and escalations.

• Being consumer obsessed through exploration of innovative new pilots, deepening insights through quantitative and qualitative consumer research, and simplifying/enhancing consumer and agent experiences

• Developing MA product framework that provides leaders with portfolio/plan level performance analysis

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Required Qualifications

• 7+ years of full-time relevant strategic work experience, ideally post-MBA

• Previous strategy experience in a healthcare or management consulting organization 

• Strong leadership and stakeholder management, including the ability to build trust and credibility with senior business leaders and influence decision-making across the enterprise

• Experience leading complex, strategic initiatives in a large matrixed organization

• Superior problem-solving skills and the ability to perform complex qualitative and quantitative analyses to drive actionable insights

• Experience leveraging consumer insights to design and implement new products/services/solutions

• Exceptional verbal and written communication skills, with demonstrated experience developing and delivering engaging and informative presentations at an executive level

• Highly collaborative, adaptable, and able to lead through ambiguity in a dynamic environment

Preferred Qualifications

• MBA, MPH, or other graduate degree

• Prior healthcare industry experience, preferably in the managed care of provider sector

Scheduled Weekly Hours

Pay Range

Description of Benefits

About Us
 

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Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.