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Responsibilities
- Serve as the primary technical point of contact for partners and clients, diagnosing and resolving technical issues across Meta's advertising and platform products
- Troubleshoot complex technical challenges related to Meta's monetization products including signals, measurement, and ads delivery to unblock partner growth
- Analyze partner technical architectures and data flows to identify root causes of issues and recommend solutions that enable partners to scale effectively
- Collaborate with cross-functional Product and Engineering teams in the go-to-market process for launching new products and supporting existing ones
- Advise clients and partners on best practices for utilizing Meta's advertising solutions to maximize their business outcomes
- Leverage AI-integrated workflows to accelerate root cause analysis, solution development, and partner-facing communications
- Develop and deliver technical documentation and troubleshooting guides that enable partners to self-serve and resolve common issues
- Identify patterns across partner issues and propose scalable fixes, tooling improvements, or automation to reduce recurring friction across the support funnel
- Provide technical guidance to peers on complex troubleshooting scenarios, sharing learnings and best practices to elevate the team's capability
Minimum Qualifications
- 4+ years of experience in a technical consulting, solutions engineering, or technical account management role supporting external partners or clients
- 4+ years of experience working with web or mobile APIs, including diagnosing integration issues, reviewing API documentation, and guiding the implementation
- Experience analyzing complex technical problems and translating findings into clear, actionable recommendations for both technical and non-technical audiences
- Experience collaborating with cross-functional teams including product, engineering, and go-to-market functions to deliver partner-facing solutions
- Experience using data and metrics to evaluate solution effectiveness and communicate outcomes to stakeholders
- Experience working with clients across complex, fast-paced engagements, engaging across all organizational layers including C-suite executives, engineering teams, and marketing stakeholders
Preferred Qualifications
- Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies
- Familiarity with advertising measurement concepts such as attribution modeling, signal quality optimization, or privacy-preserving data practices
- Experience building or contributing to technical enablement assets such as integration playbooks, troubleshooting guides, or developer documentation
- Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)
- Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)
- Demonstrated use of AI tools to accelerate technical analysis, solution design, or content development in a client-facing context
- Experience with Meta's advertising platform, Conversions API, Meta Pixel, or related measurement and data integration technologies
$98,000/year to $153,000/year + bonus + equity + benefits
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