Head of Sales

About Us

We're Queue, the world's first fully autonomous robotic pharmacy. We go from sealed wholesale bottles to filled, verified prescription vials with zero human involvement.

We built Queue because no one should ever have to wait in line for the medicines they need. One in three US pharmacies has shut down. Pharmacists are overworked to a breaking point. And patients are paying the price. Queue fixes that. Pharmacists get to practice pharmacy again — counseling patients, catching interactions, doing the work only they can do. And patients get their prescriptions in 60 seconds or less, any time, anywhere.

We’re backed by over $18 million from Alleycorp, Riot Ventures, Ubiquity Ventures, House Capital, and others who believe the pharmacy system is broken and that robotics can fix it. Queue was founded by Nick Desai (6x founder, previously CEO of Heal) and Joshua Liu (previously Tesla, Waymo, and Zipline).

About the Role

As Head of Sales, you will be responsible for driving revenue growth and customer adoption for the company's autonomous pharmacy platform. Reporting directly to the CEO, you will own the commercial strategy and execution required to transform early market validation into meaningful revenue, helping establish Queue as the category leader in autonomous prescription dispensing. Your success will be measured by your ability to build pipeline, close customers, generate revenue, and accelerate market adoption across pharmacy, retail, grocery, and other high volume dispensing environments.

This is not a traditional account executive role. Queue is introducing a fundamentally new solution to the market, requiring a commercial leader who can educate customers, evangelize the vision, and navigate complex buying organizations to secure transformational commercial partnerships. You will work directly with the CEO and leadership team to refine go-to-market strategy, pricing models, and commercial execution while helping scale revenue from early traction to broad market adoption. For someone who enjoys building from the ground floor, closing meaningful deals, and helping define an entirely new market category, this is a uniquely impactful opportunity.

Drive Revenue Growth

• Own revenue generation for Queue's autonomous pharmacy platform across pharmacy, grocery, retail, and other high-volume dispensing environments

• Build relationships with senior decision-makers at organizations such as Walgreens, Walmart, Costco, regional pharmacy operators, urgent care centers, and other strategic accounts

• Develop and manage a pipeline capable of supporting aggressive commercial growth objectives

• Consistently close new customers and strategic partnerships that drive revenue, customer adoption, and market expansion

Drive Strategic Customer Acquisition

• Own the full sales cycle from prospecting and customer education through commercial negotiations, contract execution, and deployment

• Evangelize a fundamentally new technology category and help customers understand the operational, financial, and consumer benefits of autonomous dispensing

• Develop compelling ROI analyses and business cases that demonstrate labor savings, efficiency, and improved customer access

• Navigate both complex enterprise sales cycles and shorter-cycle opportunities with independent and regional operators

• Build and maintain a robust pipeline while consistently delivering against revenue targets

Partner with Founders to Build the Business

• Work directly with the CEO and leadership team to refine pricing, packaging, and go-to-market strategy

• Gather customer feedback and market intelligence to influence product roadmap and commercial positioning

• Help establish repeatable sales processes, forecasting methodologies, and commercial infrastructure as the company scales

• Represent the company at customer meetings, industry conferences, trade shows, and strategic partner events

• Serve as a key voice of the customer and strategic advisor to leadership

Close Transformational Partnerships

• Structure and negotiate commercial agreements across multiple business models, including hardware sales, leasing arrangements, and transaction-based partnerships

• Lead complex stakeholder discussions across retail, operations, finance, and executive leadership teams

• Drive deals from initial engagement through signed agreement, deployment, and revenue realization

Required Qualifications and Experiences

• Revenue Driver: Track record of generating revenue and helping innovative products scale from early commercial traction to meaningful market adoption

• Enterprise Sales Closer: Demonstrated success generating revenue through complex sales cycles involving large organizations and multiple stakeholders

• Category Creator: Comfortable selling solutions that require customer education, market development, and behavior change rather than responding to established demand

• Founder Mentality: Highly proactive and resourceful; thrives in ambiguity and partners closely with founders to build go-to-market strategy, commercial processes, and scalable revenue engines

• Executive Presence: Strong communicator who can engage senior leaders, build credibility quickly, and influence decision-makers across retail, healthcare, and operational functions

How We Hire

• Recruiter Screen: (30 min)

• CEO Interview: (30 min)

• Leadership Interview: (45 min)

• Sales Pitch - (45 min)

• CTO Interview: (45 min)

What We Offer

• Meaningful work — Your contributions directly shape how the company operates at the highest level

• Lean, empowered environment — No red tape, no layers of approval; you'll have real ownership and the trust to get things done

• Complexity that keeps you sharp— You'll work at the intersection of fast-moving technology, mission-critical operations, and highly regulated industries — no two days the same

Compensation & Benefits

• Competitive salary

• Meaningful early-stage equity

• Health, 401(k), unlimited PTO

Why Join Us Now?

• Impact & Growth

  • Direct Patient Impact: Your work will improve healthcare outcomes for millions of patients

  • Market Leadership: Ground-floor opportunity to define an entirely new category of healthcare technology

  • Technical Innovation: Work on genuinely novel problems at the intersection of AI, robotics, and healthcare

  • Career Acceleration: High-visibility role with significant growth potential as the company scales

• Team and Culture

  • World-Class Team: Work alongside exceptional engineers, AI researchers, and healthcare experts

  • Direct Access: Report directly to the CTO/Co-founder with significant autonomy and influence

  • Innovation Focus: Culture that prioritizes breakthrough thinking and rapid experimentation

  • Mission-Driven: Team united around the goal of transforming healthcare through technology

Our Values

• Servant Leadership: Make those around you better. We serve our teams the way Queue serves communities: 4,000 pharmacies close each year and deserts are spreading - we’re here to reverse that.

• Do the Hard Things: Healthcare, hardware, and company-building are all hard. We do them anyway. Convenience for us is life-changing for those we serve.

• Own Your Work: Be accountable; take pride in what you ship. Queue lives and dies by what you do - own it fully.

• Default is Now: There’s never a better time than today. Default to action: what can we prove, learn, or simplify right now?

Contact: If you have any questions, please contact us at careers@queue.inc