Customer Experience Coordinator

Hope's Global Getaways is a remote travel planning company powered by a full-service travel agency that specializes in destination weddings, honeymoons, cruises, family vacations, and luxury getaways. We partner with top global travel brands to design seamless, memorable travel experiences for clients worldwide.

Our mission is to help travelers plan unforgettable vacations while offering flexible, remote opportunities for individuals who are passionate about travel and customer service.

Position Overview

We are looking for organized, dependable, and service-oriented individuals to join our remote team as Customer Experience Coordinator. This role focuses on supporting clients as they explore vacation options, make selections, and organize the details needed for a smooth booking experience.

You will help clients navigate available accommodations, cruises, transportation, activities, and other vacation services while providing clear communication and attentive support. This opportunity is well suited for individuals who enjoy researching, working with people, and managing multiple details in a flexible remote environment.

What You'll Do

• Learn about each client's vacation interests, preferred destinations, dates, budget, and priorities
• Search and compare resorts, hotels, cruises, transportation, tours, excursions, and other available experiences
• Share relevant options and information to help clients make informed decisions
• Coordinate selected reservations using approved supplier and booking resources
• Verify names, dates, confirmations, and other important reservation information
• Keep clients informed of updates, deadlines, and necessary next steps
• Respond professionally to questions and assist with routine changes or requests
• Maintain accurate client records and organized booking documentation
• Keep up with destination information, supplier updates, and current promotions
• Complete ongoing training to strengthen destination and service knowledge

Opportunity Highlights

• Fully remote environment
• Flexible scheduling
• Initial and ongoing training
• Access to industry booking resources and supplier education
• Travel-related discounts and special perks
• Incentive opportunities
• Supportive team environment
• Opportunities to develop additional customer service and planning skills

Qualifications

• Strong communication and interpersonal skills
• Customer-service mindset with a willingness to assist others
• Good organization and attention to detail
• Ability to manage tasks and follow through on client requests
• Comfortable researching information and learning online systems
• Basic computer and internet proficiency
• Reliable internet access
• Ability to work independently and stay organized in a remote setting
• Must be at least 18 years of age
• Must reside in the United States, United Kingdom, Australia, Spain, Mexico or other qualifying countries