Director, Retention Analytics

• Define and execute the strategic vision, operating model, and roadmap for the Retention Analytics function, ensuring alignment with company objectives and growth priorities.
• Serve as the senior analytics leader for Retention, translating complex business challenges into actionable insights and recommendations that inform executive decision-making.
• Drive development of annual, quarterly, and long-range retention plans in partnership with senior stakeholders across Engagement, Retention, Product, Finance, and other business functions.
• Own retention forecasting and performance management, establishing frameworks to monitor business results, identify risk and opportunity areas, and proactively recommend actions to improve outcomes.
• Lead analysis of retention performance, subscriber behavior, customer journeys, churn drivers, and loyalty trends to uncover strategic opportunities for growth and optimization.
• Establish rigorous measurement frameworks for retention initiatives, experiments, and A/B testing programs, ensuring investments are evaluated and optimized based on quantifiable business impact.
• Partner with Product, Marketing, and Customer Experience leaders to shape and influence critical initiatives that improve customer engagement, retention, and lifetime value.
• Modernize and scale analytics capabilities through automation, advanced reporting, self-service insights, and close partnership with Data Engineering and Data Science teams.
• Develop executive-ready narratives, business reviews, and strategic recommendations for senior leadership and executive audiences.
• Build, lead, and develop a high-performing team of analysts, fostering a culture of accountability, innovation, collaboration, and continuous learning.
• Establish departmental goals, operating rhythms, priorities, and success metrics while maintaining full accountability for team performance and business outcomes.
• Influence cross-functional strategy through data-driven insights, strong stakeholder management, and effective partnership with senior leaders across the organization.

• 12+ years of experience in analytics, business strategy, management consulting, finance, business intelligence, or related disciplines.
• 5+ years of progressive people leadership experience, including managing, developing, and scaling high-performing teams.
• Demonstrated success leading analytics functions that influence executive decision-making and drive measurable business outcomes.
• Experience partnering with senior executives and cross-functional leadership teams to define strategy and execute against complex business initiatives.

• Proven ability to develop long-term vision, translate business priorities into analytics strategies, and drive organizational alignment around key objectives.
• Strong business acumen with a track record of influencing strategic decisions through data-driven insights.

• Deep expertise in problem solving, forecasting, performance measurement, experimentation, and advanced business analysis.
• Ability to navigate ambiguity, evaluate tradeoffs, and make sound decisions in complex, fast-changing environments.

• Exceptional verbal and written communication skills with the ability to synthesize complex analyses into clear, compelling stories tailored for executive audiences.
• Strong executive presence and ability to influence stakeholders at all levels of the organization.

• Passion for building, coaching, and developing teams while fostering a high-performance and growth-oriented culture.
• Experience establishing priorities, allocating resources, and driving accountability across a team and function.

• Advanced proficiency in Excel and Microsoft Office Suite, particularly PowerPoint for executive communications.
• Strong working knowledge of SQL, Python, BI tools, and modern analytics technologies.
• Experience leveraging AI and advanced analytics capabilities to improve insights generation, operational efficiency, and decision-making.
• Ability to balance strategic thinking with hands-on analytical leadership when needed.

• Thrives in fast-paced, highly collaborative environments.
• Builds trusted partnerships across functions, organizations, and global teams.
• Demonstrates sound judgment, ownership, resilience, and a bias for action.
• Skilled at driving organizational change and leading through complexity while maintaining focus on measurable business impact.

#LI-Hybrid

• Bonus Program
• 401k Retirement
• Medical, Dental, Vision, Basic Life, Short Term Disability and Long-Term Disability Coverage
• Paid Parental Leave
• Support and Community Involvement
• 14 Paid Company Holidays
• Unlimited Paid Time Off for Exempt Employees
• 96 Hours of Sick Time and 120 Hours of Vacation for Non-Exempt Employees Accrued Each Year

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Pay Range

The anticipated compensation for this position is USD $152,850.00/Yr. - USD $235,000.00/Yr. depending on experience and qualifications.
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