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Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
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Job Summary
Join a compassionate, collaborative clinical team where your organization, communication skills, and patient-first mindset help create a seamless experience for patients and providers every day. In this role, you will support busy Spine and Pain Management services by coordinating key administrative functions, helping patients navigate appointments, and serving as a trusted resource within the practice.Why Join Us?
Our Spine team provides advanced, research-backed surgical and non-surgical care for patients with cervical, thoracic, and lumbar spine conditions. Our Pain Management Service delivers compassionate, team-based care for patients experiencing acute, chronic, and cancer-related pain. Together, these teams use a multimodal, multidisciplinary approach to create personalized treatment plans focused on improving comfort, function, and quality of life.
What Youāll Do
ā¢ Support smooth and efficient practice operations by performing both administrative and clinical support functions under minimal supervision.
ā¢ Manage patient visit workflows, including scheduling, check-in, check-out, appointment records, and routine patient inquiries.
ā¢ Assist with patient billing forms, scanning documents into the medical record, and maintaining accurate documentation.
ā¢ Serve as a resource and āSuper Userā for scheduling, registration, and billing systems.
ā¢ Provide assistance, guidance, and training to Office and Practice Assistants.
ā¢ Partner with the Supervisor to support daily practice operations and help coordinate staff activities.
ā¢ Handle phone calls, messages, prior authorization requests, provider questions, prescription refill inquiries, and test result communications as appropriate.
ā¢ Perform more complex scheduling functions, which may include surgical scheduling, schedule changes, or schedule blocking.
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Qualifications
What Weāre Looking For
- High School Diploma or equivalent required.
- 3ā5 years of office experience required.
- Strong technology skills, including advanced proficiency with Microsoft Outlook, Word, Excel, and PowerPoint.
- Knowledge of office operations, standards, and procedures, including filing, copying, scanning, printing, and faxing.
- Ability to manage non-routine phone calls, solve routine issues, and communicate clearly with patients, providers, and team members.
- Strong written communication skills, including the ability to compose, edit, and proofread emails, memos, letters, and other documents.
- Excellent organization and time management skills with the ability to manage multiple priorities effectively.
- A collaborative, professional approach and a commitment to supporting high-quality patient care.
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Additional Job Details (if applicable)
Benefits That Support You
At Mass General Brigham, employees are our most important resource. We are committed to offering a comprehensive, contemporary, and highly competitive benefits package designed to support your health, financial well-being, and life outside of work.
Offerings include:
- Medical, dental, and vision insurance
- A robust retirement savings program
- Generous paid time off
- Tuition assistance and professional development support
- And other perks!Ā
Ready to Make an Impact?
If you are an experienced administrative professional who thrives in a fast-paced clinical environment and enjoys supporting patients, providers, and team members, we invite you to apply and bring your skills to a mission-driven team at Mass General Brigham.
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Remote Type
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Work Location
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Scheduled Weekly Hours
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Employee Type
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Work Shift
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Pay Range
$19.37 - $27.71/Hourly
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Grade
4
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EEO Statement:
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Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership ālooks likeā by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
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