Director of Human Resources

Position Summary

The Director of Human Resources serves as the strategic leader of ACCC’s Human Resource function and a trusted advisor to the Chief Operating Officer and Executive Leadership Team. This role is responsible for developing and executing people strategies that support ACCC’s mission, organizational growth, operational excellence, and employee experience.

The Director leads all aspects of Human Resources, including talent acquisition, employee relations, compensation and benefits, compliance, organizational development, leadership coaching, workforce planning, and HR operations. This position balances strategic leadership with operational execution while fostering a culture of accountability, collaboration, continuous improvement, and service.

Primary Duties & Responsibilities

This job description does not limit management’s ability to assign or adjust duties and responsibilities at any time.

Strategic Leadership

• Partner with the COO and Executive Leadership Team on organizational strategy and workforce planning.
• Develop and execute the annual Human Resources operating plan aligned with ACCC’s strategic priorities.
• Serve as a trusted advisor to leaders on employee relations, organizational effectiveness, leadership development, and change management.  
• Lead initiatives that strengthen culture, employee engagement, and organizational performance.

Talent Acquisition & Workforce Planning

• Lead enterprise recruiting strategy and workforce planning efforts.
• Partner with leaders to attract, develop, and retain top talent.
• Improve recruiting processes, candidate experience, and time-to-fill metrics.
• Oversee onboarding, succession planning, and talent development initiatives.
• Continuously improve the candidate and hiring manager experience.

Employee Relations & Performance Management

• Provide guidance on employee relations, investigations, coaching, and performance management.
• Lead complex employee relations matters while ensuring consistency, fairness, and compliance.
• Assist in manager development through coaching and leadership support.
• Foster a culture of accountability, recognition, and continuous feedback.

Compensation, Benefits & HR Operations

• Oversee compensation administration and benefits strategy.
• Manage HR vendor relationships and HR platforms.
• Partner with Finance to ensure effective payroll coordination.
• Continuously improve HR processes, policies, and service delivery.

Compliance & Organizational Effectiveness

• Ensure compliance with all applicable federal, state, and local employment laws.
• Maintain HR policies, employee handbook, and compliance programs.
• Partner with legal counsel when appropriate.
• Identify opportunities to improve organizational effectiveness and mitigate HR-related risk.

Metrics & Reporting

• Develop and maintain Human Resources dashboards and KPIs.
• Monitor workforce trends, recruiting effectiveness, retention, and employee engagement.
• Use data and analytics to support executive decision-making and continuous improvement.

Leadership Expectations

The Director of Human Resources is expected to:

• Demonstrate executive presence, sound judgement, and professionalism.
• Build trusted relationships across the organization.
• Lead with integrity, accountability, and confidentiality.
• Think strategically while executing operationally.
• Champion continuous improvement and operational excellence.
• Model ACCC’s value and leadership expectations.

Required:

• Bachelor’s degree in Human Resources, Business Administration, or related field.  
• 8+ years of progressive Human Resources experience, including leadership responsibility.  
• Strong knowledge of multi-state employment law and HR best practices.
• Experience advising senior leaders on employee relations, organizational development and talent strategy.
• Excellent communication, leadership, and relationship-building skills.

Preferred:

• SHRM-SCP or SPHR certification
• Experience supporting nonprofit or financial services organizations.
• Experience with ADP Workforce Now or comparable HRIS.
• Experience leading organizational change and process improvement.
• Familiarity with EOS or similar business operating systems.

Essential Functions

• This position requires on-site presence at the Newton, MA headquarters four days per week, with the option to work remotely one day per week.

MA Pay Transparency Salary: $160,000- $175,000

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Nothing in this job description is intended to create a contractual obligation or to modify an employee’s employment at will status.

The requirements listed above are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential job functions.

ACCC is an equal opportunity employer and is committed to creating an inclusive and diverse workplace. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, genetic information, veteran status, or any other protected characteristic as defined by applicable law. We believe in fostering a workplace where everyone feels valued, respected, and empowered to succeed.

If you need assistance or accommodation during the application process due to a disability, please contact HR@consumercredit.com.

• Comprehensive health insurance including medical, dental, and vision coverage
• Medical and dependent Flexible Spending Account (FSA)
• Short-Term and Long-Term Disability; Life Insurance
• 401(k) retirement plan with company matching
• Paid time off and paid holidays
• Remote work flexibility
• Professional development and training opportunities
• Supportive team environment and mission-driven culture