Entry Level Field Technician

Description

About Virtucom

The technology and support needs of school districts have evolved dramatically in recent years. Thriving in today’s fast-paced world of digital transformation requires more than just a technology provider — it takes a true technology partner, one with a sincere commitment to serving communities and the next generation of students.

Headquartered in Peachtree Corners, Georgia, with offices in Columbus (GA), Chesapeake (VA), West Palm Beach (FL),  Addison (TX), and Chicago (IL), Virtucom is a dynamic and growing company exclusively focused on K-12 education. We specialize in delivering services and support to help educators and administrators integrate the classroom technologies we provide into meaningful learning experiences.

We are deeply passionate about supporting our schools and communities — and just as passionate about creating opportunities for our employees to grow. At Virtucom, you’ll find a culture of energy, purpose, and professional opportunity. Come grow with us!

Benefits

• Competitive Compensation
• Ability to convert from Hourly to Salary after a 90-day probationary period
• Two weeks of PTO, increasing with tenure (after conversion)
• 401(k) plan with 4% company match**
• Medical, dental, and vision insurance**
• Company Paid Holidays
• Opportunity for Career Advancement with promotion from within
• A+ Certification Reimbursement
• Project+ Certification Reimbursement
• Comprehensive On-site Training

Requirements

Job Overview: Entry Level Field Technician

We are seeking dedicated and reliable Entry Level Field Technicians to support our growing operations. No prior experience is necessary—only a willingness to learn, a commitment to excellence, and a passion for making an impact in K-12 education through technology.

Entry Level Field Technicians represent Virtucom directly, interacting with school personnel and playing an essential role in installing, configuring, and maintaining technology solutions across school districts nationwide.

Responsibilities:

• Conduct site assessments to ensure optimal setup for installations.
• Prepare, unpack, inspect, and organize equipment for installation.
• Securely install technology equipment following company and manufacturer standards.
• Configure and calibrate devices, including software and firmware updates.
• Perform system diagnostics, troubleshooting, and comprehensive testing.
• Provide clear and thorough training to school staff on device usage and maintenance.
• Maintain detailed documentation of installations, repairs, and client interactions.
• Adhere strictly to safety protocols and maintain a safe work environment.
• Conduct routine maintenance and promptly address repair requests.
• Continuously learn new installation methods and suggest improvements.
• Collaborate effectively with teammates and contribute positively to the team.
• Manage and maintain inventory of tools, equipment, and spare parts.
• Communicate professionally with clients regarding scheduling and specific needs.
• Ensure cleanliness and orderliness of installation sites.
• Submit regular activity reports and feedback to management.
• Ability to help other units during onsite downtime (Production/Warehouse/Repairs)

Requirements:

• Physical endurance to perform tasks in varied conditions.
• Ability to routinely lift and transport items weighing 50+ pounds.
• Comfortable standing and remaining active for extended periods.
• Familiarity and proficiency with basic hand and power tools.
• Strong organizational and systematic task management skills.
• Exceptional interpersonal skills, with a commitment to outstanding customer service.
• Ability to effectively communicate with clients, colleagues, and management.
• Adaptable, self-motivated, and proactive learner.

Preferred Qualifications:

• Previous warehouse or related operational experience.
• Fundamental understanding of technology principles.

Additional Requirements:

• Must pass a comprehensive background check.
• Flexible and willing to travel across the U.S., with at least two weeks' notice.
• Valid driver's license and a clean Motor Vehicle Record (MVR).

If you're eager to launch your career in technology with a dynamic, mission-driven company, Virtucom provides you with the training, resources, and support you need to succeed. Join us in making a meaningful difference in education!