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Job Title:
Client Experience Coordinator
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Location:. Charleston, TN
Terms: Â
Full time - On-Site - PermanentÂ
Salary: Â
Strong Compensation Package – Including base salary and benefits.
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About the role:
The Client Experience Coordinator will be detail-oriented and communicative. Will possess strong administrative management skills, a diligent work ethic, the ability to creatively problem-solve, and crisp attention to detail. The Client Experience Coordinator will play a crucial role in ensuring Showroom Readiness, initial client communication, and establishing a strong culture of hospitality. The Client Experience Coordinator will also have responsibilities with supporting the sales and estimation staff. This role will report directly to the Director of Revenue.
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General Responsibilities:
o  Mastery of Textures product and value propositions.
o  Showroom readiness, including maintaining cleanliness, organization, and aesthetic appeal within a luxury design center.
o  Labeling, stocking, and maintaining hand sample inventory.
o  Local drop-offs, including delivering samples to local designers, architects, custom home builders or dropping deliveries to FedEx/UPS.
o  Act as a liaison between the showroom and the Textures warehouse, including mail delivery and sample drops/deliveries.
o  Actively participate in internal teams with a focus on strong communication, project preparedness, attention to detail, and needs for successful execution of assigned projects.
o  Some special events/after hours industry functions as needed. (Typically one per quarter or less)
Estimation:
o  Assist Project Coordinators with estimation, takeoffs and proposal submittal processes.
o  Support the Sales staff with data collection and data entry to create accurate and quick estimates.
Sales Support:
o  Assist the sales team preparing for client consultations, including procuring fresh flowers/accoutrements.
o  As directed by Sales Team, assist with CRM data entry.
o  Managing carpet sample requests, including checking pricing, stock and lead times.
o  Shadow Sales staff during in-person meetings and presentations.
o  Field incoming phone calls, walk-in guests, and deliveries to the showroom.
 Requirements:
o  College degree preferred, not required
o  Must possess a valid drivers license
o  Physical Requirements: Ability to stand for extended periods of time; lift up to 50 lbs.
o  Schedule: Monday – Friday, 8:00am – 4:00pm, with occasional evenings for events.
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