Training - Field Trainer

The Spinx Company, a premier employer of South Carolina, operates 90+ convenience stores in South Carolina and employs over 1,800 associates through its stores, food operations, and related businesses. Spinx is passionate about fulfilling people's everyday needs by providing quality services and products in a clean, safe, and convenient environment. We operate in a fun and respectful manner that balances profit, community involvement, and environmental awareness while valuing our on-the-go customers, partners, and team of employees.

Benefits:

• 7 Paid Holidays
• Paid Time Off after 60 Days
• 401k Retirement Plan with Company Match/Profit Sharing
• $0.25 weekly fuel discount (per gallon)
• Holiday Savings Club
• Health Insurance
• Dental/Vision Insurance
• Short Term Disability
• Tuition Assistance
• Scholarship Opportunities

Field Trainer

THIS DOCUMENT DOES NOT CREATE AN EXPRESS OR IMPLIED CONTRACT OF EMPLOYMENT

JOB SUMMARY: The Field Trainer is a field-based position responsible for on-site training of new hires within an assigned region at regional training facilities, store locations, and other designated locations, with occasional travel to other regions. New hires may include CSR, Core CSR, SSP, and management positions within Retail, Food Service, and Car Wash Store Operations.

This position requires a flexible schedule based on training and operational needs, including regular weekend work. Field Trainers should not expect a traditional Monday-through-Friday schedule.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Deliver job-specific e-learning, instructor-led, and on-the-job training to new hires according to lesson plans.
• Administer and review assessments and track the new teammate’s performance during the first thirty days and ensure standards are being met as outlined in Spinx New Teammate Job Performance and Certification Standards.
• Schedule and facilitate coaching sessions and/or remedial training with underperforming new teammates, as necessary, to ensure performance according to standards outlined in Spinx New Teammate Job Performance and Certification Standards by day 45.
• Track and report to Field Training Manager all implemented coaching and/or remedial training sessions, certifications, failures, attendance, etc.
• Track and report to Field Training Manager and Territory Managers compliance for SpinxYouniversity as assigned.
• Ensure that all new teammates are visited by a training representative within 90.
• Ensures accurate and thorough completion of new hire on-boarding paperwork.
• Responsible for ordering and managing inventories of uniforms, name tags, supplies, learning materials, etc.
• Clean and maintain facilities; secure, maintain, and troubleshoot classroom technology equipment and devices.
• Work with Operational and Support Center leaders to assess training needs and certification requirements when there is a change to the business (equipment, software, procedures, policies, etc.) or when a new business line is introduced. Present findings to Field Training Manager.
• Periodically review curricula and materials for accuracy and make appropriate updates.
• Travel as required – Regular daily travel, occasional overnight travel.
• Additional projects/ assignments as directed by Field Training Manager

SCHEDULING AND FIELD POSITION EXPECTATIONS

The Field Trainer is a full-time, field-based position requiring flexibility based on training and operational needs. Weekend work is a regular requirement of the position, and Field Trainers will generally participate in an alternating-weekend rotation. Weekend rotations may be adjusted based on business needs and do not guarantee every other weekend off.

Field Trainers are scheduled based on the required number of workdays within each calendar month rather than exactly five days each week. The monthly requirement will generally correspond to the number of workdays in a standard five-day workweek for that month. For example, if a month contains 21 standard workdays, the Field Trainer will generally be scheduled to work 21 days during that month. Individual weeks may include more, or fewer than five scheduled workdays based on weekend coverage, training schedules, holidays, and other business needs.

Because this is a field-based position, Field Trainers may not always be able to attend Support Center events or activities. Training and operational needs take priority over optional events, including Support Center lunches, birthday celebrations, holiday events, and other Company activities. Scheduled training should not be canceled, shortened, or adjusted solely to attend these events unless approved by the Field Training Manager. Field Trainers may also be required to work weekends and days immediately before or after holidays based on business need

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. This position requires schedule flexibility, including weekends, early mornings, evenings, days surrounding holidays, occasional overtime, and regular travel based on business needs. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

EDUCATION AND EXPERIENCE: Bachelor's degree preferred. High school diploma or equivalent with a minimum of three years of related experience, or an equivalent combination of education and experience, required. Previous retail management, operations, training, or leadership experience preferred.

LANGUAGE SKILLS: Ability to effectively communicate and present information to teammates, customers, and leadership; read and interpret Company policies, procedures, reports, and training materials; and respond professionally to questions or concerns. Must be able to speak, read, and write in English.

MATHEMATICAL SKILLS: Ability to apply basic mathematical concepts, including fractions, percentages, ratios, and proportions, to practical situations.

REASONING AND TECHNOLOGY SKILLS: Ability to solve practical problems, adapt to changing situations, and interpret written, verbal, diagram, and schedule-based instructions. Basic computer proficiency and the ability to use and troubleshoot Company systems, Microsoft Office applications, web browsers, learning management systems, and other required technology.

CERTIFICATES, LICENSES, AND REGISTRATIONS: Valid driver's license, required automobile insurance, acceptable motor vehicle record, and ability to obtain and maintain Food Safety Manager Certification and other certifications required for the position.

PHYSICAL DEMANDS: The physical demands described are representative of those required to perform the essential functions of this position. Reasonable accommodations may be made for individuals with disabilities. The position regularly requires standing, walking, sitting, reaching, handling objects, talking, and hearing and may require climbing, balancing, stooping, kneeling, crouching, or crawling. The teammate must regularly lift or move up to 10 pounds, occasionally up to 25 pounds, and occasionally up to 50 pounds.

WORK ENVIRONMENT: The work environment is representative of retail, food service, car wash, training facility, and office environments. The position may involve exposure to outdoor weather, wet or humid conditions, temperature extremes, moving equipment, cleaning chemicals, and moderate to high noise levels. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

The Company has reviewed this job description to ensure essential functions and basic duties are included. It is intended to provide guidelines for job expectations and is not an exhaustive list of all responsibilities, skills, or requirements. Additional functions and requirements may be assigned as deemed appropriate. This document does not create an express or implied contract of employment, alter at-will employment, or limit the Company's right to modify job duties or assignments as business needs require.