Escrow Assistant

Here we grow again! Our dynamic organization is seeking a highly motivated and proactive individual to serve as an Escrow Assistant for Best Homes Title Agency and BHT Commercial Title & Escrow Services to maintain our current clientele and support our business growth.

Best Homes Title Agency is an industry-leading title and settlement services business, headquartered in Farmington Hills, with locations throughout the State of Michigan and Illinois. Best Homes Title Agency handles title and escrow matters throughout the Midwest and is licensed to transact business in 13 states.

With over 15 years of service to the community, Best Homes continues to be an industry leader when it comes to innovation, security, and technology. Our dedicated team of professionals and in-house attorneys can support all our customers, from simple retail (refinance and purchase) transactions to complex commercial matters.

www.besthomestitle.com

Escrow Assistant Summary: 

The Escrow Assistant is responsible for providing administrative support to the Escrow Department by preparing documents, managing client communications, and handling file logistics.

The Escrow Assistant is responsible for working cross-functionally to assist with order entry, pre-processing, scheduling appointments, and reviewing title insurance policy documents before they're released to the client. 

The ideal candidate possesses excellent communication skills, organizational skills, strong time management, and attention to detail. You must be a team player with a strong desire to provide a “best-in-class” customer service experience.

Escrow Assistant Responsibilities: 

• Accurately receive incoming title insurance orders and review property information (legal descriptions, addresses, buyers/seller details, etc.) for completeness and accuracy.
• Promptly and accurately enter order data into our title and escrow production software.
• Demonstrate strong professionalism and communication by contacting clients to retrieve missing data, resolve order discrepancies, or request additional documentation.
• Monitor file statuses and work cross-functionally with Title and Escrow departments to ensure timely processing.
• Serve as the first point of contact for clients, agents, and lenders via phone, email, and in-person interactions.
• Provide exceptional customer service to our clients and internal staff members.
• Assist with sending and receiving mail on behalf of the office staff.
• Prepare escrow instructions, organize closing packages, and assist with pre-processing tasks.
• Complete all other administrative duties as assigned by Supervisor(s).

Required Qualifications and Skills: 

• High school diploma or equivalent required; Associate's degree or higher preferred. 

• 1+ years of Title Insurance industry experience required; 2-3+ years preferred.

• Experience working with Resware, Qualia, or other industry software preferred. 

• Ability to navigate multiple internal systems and demonstrate strong computer skills is required.

• Ability to serve as a role model by maintaining high-quality customer service standards.

What We Offer You:

• Competitive pay rates 

• Paid time off (PTO) + paid holidays 

• Medical (Blue-Cross Blue-Shield & Blue Care Network) insurance options

• Health Savings Account (HSA) 

• Vision and Dental insurance options 

• 401(k) Traditional and Roth retirement plans
• Employer-funded pension plan and profit-sharing retirement contributions 

• Company-paid long-term disability and basic life insurance
  
• Employee Assistance Program (EAP), including free mental health and financial counseling services
• Paid Leave Benefits
• Company-organized Volunteer opportunities
• Commitment to providing work-life balance
• Team bonding events, gift raffles, annual holiday party, and more!

This is a full-time, in-office position, Monday - Friday, 8:30 a.m. - 5 p.m., with an average of 40 hours per week.  Overtime hours may become available and required based on business needs. 

This position is based in our Grand Rapids office, with weekly travel to Newaygo, MI, depending on business demands.