Corporate Fleet Account Manager

Position Summary:

The Corporate Fleet Account Manager has overall responsibility for the successful execution of Excel Facility Services Group's fleet-washing program. The Account Manager serves as the primary liaison between the corporate client, individual client locations, Excel management and field fleet-washing crews.

Key Responsibilities:

•    Serve as the client's single point of contact for the fleet-washing program. 

•    Manage approximately 6,000 scheduled vehicle washes per month across assigned markets. 

•    Develop weekly and monthly washing schedules. 

•    Coordinate vehicle availability with individual client locations. 

•    Provide schedules and daily assignments to Crew Leads. 

•    Monitor production throughout the week rather than waiting until month-end. 

•    Track companywide target of approximately 1,386 washes/week. 

•    Track individual crew target of approximately 462 washes/week. 

•    Identify crews or locations falling behind schedule and implement recovery plans. 

•    Coordinate make-up service for vehicles that were unavailable. 

 Maintain reporting distinguishing: 

1.  Scheduled vehicles 
2.   Available vehicles 
3.  Completed vehicles 
4.  Client-unavailable vehicles 
5.  Missed vehicles 
6.  Rescheduled vehicles 

•    Review daily Crew Lead production reports. 

•    Verify vehicle/unit documentation and service records. 

•    Manage client complaints and quality concerns. 

•    Coordinate re-washes when appropriate. 

•    Perform periodic field visits and quality inspections. 

•    Monitor safety and wastewater-compliance procedures. 

•    Review chemical, equipment and supply requirements. 

•    Coordinate equipment repairs and backup equipment. 

•    Coordinate relief staffing for callouts and emergencies. 

•    Monitor overtime and labor utilization. 

•    Review Crew Lead performance incentives. 

•    Prepare weekly/monthly client KPI reporting. 

•    Conduct client operational meetings and performance reviews. 

•    Coordinate with Excel accounting to verify monthly billable vehicle counts. 

•    Identify opportunities for operational efficiencies and additional fleet/facility services.