Job DetailsJob Location: 1160 Helmo Ave N - Oakdale, MN 55128Position Type: Full TimeSalary Range: $17.50 - $25.20 HourlyTravel Percentage: NoneJob Shift: Evening/SwingVeterinary Contact Center Representative Your voice can make someone's worst day a little bit better. When a pet owner calls an emergency animal hospital, they aren't just looking for information—they're looking for reassurance. At Animal Emergency & Referral Center of Minnesota (AERC), our Contact Center Representatives are often the very first people clients speak with during some of the most stressful moments of their lives. Your calm voice, compassion, and ability to gather the right information help set the stage for exceptional emergency and specialty care. If you enjoy helping people, solving problems, and thrive in a fast-paced environment, we'd love to meet you. What You'll Do As a Veterinary Contact Center Representative, you'll serve as the communication hub for our 24/7 emergency and specialty hospital. Responsibilities include: Answer incoming calls with professionalism, empathy, and confidence Help determine the urgency of incoming emergency calls using established protocols Gather patient information and accurately document client concerns Route calls and messages to the appropriate medical team members Assist clients with general hospital information, directions, and services Respond to email inquiries and facilitate medical record requests Support veterinarians and hospital staff by coordinating communication with clients Maintain accurate documentation in the electronic medical record No two calls are alike, and every shift offers an opportunity to make a meaningful impact. QualificationsWhat We're Looking For We're looking for someone who is: An exceptional communicator Calm under pressure Naturally empathetic Organized and detail-oriented Comfortable multitasking while maintaining accuracy Passionate about helping both people and pets Preferred Experience Customer service or contact center experience Veterinary, medical, or healthcare experience Experience with multi-line phone systems Familiarity with medical terminology Why You'll Love Working at AERC AERC is Minnesota's only locally owned emergency and specialty veterinary hospital. For more than 40 years, we've been providing advanced medical care while building a workplace where collaboration, learning, and compassion come first. We offer: A supportive, team-focused culture Opportunities for growth and advancement Extensive training and continuing education The chance to make a real difference for pets and the people who love them Schedule Because pets need emergency care around the clock, our Contact Center operates from 7am to 1am every day, 365 days a year. Team members should be available to work a combination of days, evenings, weekends, and holidays based on department needs. Every Call Matters. Sometimes you'll help someone find the right specialist. Sometimes you'll help a worried family stay calm until they arrive. Sometimes you'll simply be the reassuring voice they needed to hear. If that sounds like meaningful work to you, we'd love to hear from you.

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