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Job Description:
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Front Desk Agents and Night Auditors are responsible for providing professional guest service and supporting the daily operations of the front desk.
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Job Duties
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Duties include, but are not limited to:
- Greet guests and assist with check-in and check-out procedures;
- Process guest registrations, room assignments, and verify rates and length of stay;
- Handle reservations and assist with maximizing occupancy;
- Maintain accurate guest accounts and records;
- Balance cash drawers and ensure accurate shift transactions;
- Perform night audit duties, including reviewing and reconciling daily reports (night shift);
- Respond to guest questions, requests, and concerns in a timely and professional manner;
- Communicate with other departments to support smooth hotel operations;
- Follow all safety, security, and cash-handling procedures;
- Maintain a clean and organized front desk area;
- Support a safe and respectful work environment; and
- Perform other duties as assigned by management.
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Work Expectations
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- Maintain a professional appearance and positive attitude;
- Provide courteous and efficient service to guests and coworkers;
- Follow all Company policies and procedures;
- Work scheduled shifts, including evenings, weekends, holidays, and overnight shifts as required;
- Demonstrate reliability, attention to detail, and the ability to multitask.
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Physical Requirements
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This position requires the ability to perform job duties with or without reasonable accommodation, including:
- Standing for extended periods;
- Occasional walking, reaching, and bending;
- Use of computers, phones, and office equipment.
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