Assistant Manager

About Company:

Founded in 2018 and headquartered in Oklahoma City, Quail Springs Culinary (QSC) includes 5 restaurant concepts that operate in 9 states with a total of 78 company owned and franchised locations.

QSC invests in concepts that have craveable food, strong leadership, and are ready for growth.  Each QSC business has its own unique culture and set of values that allow them to be successful in their respective markets.

About the Role:

The Assistant Manager plays a pivotal role in supporting the overall management and operational success of the organization. This position is responsible for assisting in the coordination of daily activities, ensuring that team members meet performance standards and organizational goals. The Assistant Manager acts as a key liaison between staff and senior management, facilitating communication and problem-solving to maintain a productive work environment. This role requires a proactive approach to identifying opportunities for process improvements and implementing effective solutions. Ultimately, the Assistant Manager contributes to driving business growth, enhancing customer satisfaction, and fostering a positive workplace culture.

Minimum Qualifications:

• Bachelor’s degree in Business Administration, Management, or a related field.
• At least 2 years of experience in a supervisory or assistant management role.
• Strong understanding of operational processes and team leadership principles.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

Preferred Qualifications:

• Experience in the specific industry relevant to the hiring company.
• Advanced certifications in management or project management (e.g., PMP, Six Sigma).
• Familiarity with customer relationship management (CRM) software.
• Demonstrated ability to lead change management initiatives.
• Additional language skills relevant to the company’s customer base.

Responsibilities:

• Assist the Manager in overseeing daily operations to ensure efficiency and effectiveness.
• Supervise and support team members by providing guidance, training, and performance feedback.
• Coordinate schedules, assign tasks, and monitor progress to meet project deadlines and quality standards.
• Handle customer inquiries and resolve issues promptly to maintain high levels of customer satisfaction.
• Prepare reports on operational performance and suggest improvements to senior management.
• Ensure compliance with company policies, procedures, and regulatory requirements.
• Participate in recruitment, onboarding, and development of new staff members.
• Collaborate with other departments to support cross-functional initiatives and business objectives.

Skills:

The Assistant Manager utilizes strong leadership and organizational skills daily to coordinate team efforts and ensure operational goals are met efficiently. Effective communication skills are essential for interacting with staff, customers, and senior management, facilitating clear and productive exchanges. Problem-solving abilities enable the Assistant Manager to address challenges proactively and implement practical solutions. Proficiency with technology, including office software and potentially CRM systems, supports data management and reporting tasks. Additionally, adaptability and time management skills help balance multiple responsibilities and respond to dynamic business needs.