Field Service Engineer III

The Field Service Engineer III is a subject matter expert on high-end medical imaging systems, operating fully autonomously to resolve the most complex service issues. This senior individual-contributor role serves as technical lead across accounts, systems, and projects, and is the go-to escalation point before OEM involvement is needed. Focus areas include technical leadership, complex problem-solving, and developing others.

Key Responsibilities

• Serve as primary technical escalation point and SME for high-end imaging systems
• Independently resolve the most complex, novel, or high-impact issues
• Lead complex installations, de-installations, and relocations, owning full project scope
• Formally mentor and train FSE I/II team members
• Serve as primary contact for key accounts, building trusted senior-level relationships
• Drive continuous improvement of service processes and documentation
• Partner with OEM/vendor teams on advanced escalations
• Independently perform advanced inspections, maintenance, calibrations, and QA
• Document work per ISO quality and regulatory standards
• Model safety and security procedures for the broader team

Requirements

• AS/AA in Electronics, Electromechanical Technology, Computer Science, Biomedical Technology, or equivalent military training preferred; Bachelor's a plus
• 5–8+ years field service experience on medical imaging or comparable equipment
• Demonstrated expertise across multiple imaging modalities, with depth in at least one
• Proven ability to lead technical projects and mentor others
• Strong presence and credibility with key accounts
• Excellent written/verbal communication for high-stakes situations
• Proficient in MS Office; advanced ERP knowledge a plus
• Valid driver's license, clean driving record

Travel & Schedule

• Up to 75% travel required
• Participates in and helps coordinate on-call coverage

Physical & Environmental

• Frequent standing, walking, occasional lifting (25–50 lbs)
• Use of hand/power tools, ESD protection, and PPE as needed
• Potential exposure to radiation, electrical hazards, and bloodborne pathogens; OSHA and safety compliance required