Guest Admissions Lead

• Maintain a clean, organized, and professional Front Desk and lobby area throughout each shift. 
• Complete daily Front Desk opening and closing procedures and ensure all required checklists are completed. 
• Ensure all Front Desk policies, procedures, and service standards are followed consistently. 
• Monitor Front Desk supplies and inventory, communicate supply needs to management, and ensure necessary materials are available. 
• Monitor sticker inventory, restock supplies, replace daily admission stickers at the end of each day, and prepare the monthly sticker calendar before the current month ends. 
• Assist with field trip check-in, orientation, and organization.
• Oversee the Museum's Lost & Found process, including organizing and processing items each Tuesday. 
• Ensure the popcorn station is stocked, cleaned daily, and deep cleaned according to the established schedule. 
• Assist with restocking, organizing, and maintaining the Gift Shop, including maintaining appropriate merchandising standards.
• Maintain clean, organized, and appropriate storage areas for Front Desk, Gift Shop, and other related supplies. 
• Communicate equipment, maintenance, supply, or operational concerns to the appropriate leadership or department. 
• Assist with Front Desk preparation and operations for special events, member events, field trips, rentals, and other Museum activities.

• Serve as an expert in Guest Admissions procedures, including guest check-in, ticketing, memberships, and other Front Desk operations. 
• Lead by example by providing exceptional guest service and maintaining a positive, welcoming, and guest-focused environment. 
• Train, coach, and support new and existing Front Desk team members. 
• Serve as a resource and point of contact for Front Desk staff regarding procedures, policies, and daily operations. 
• Communicate updates, announcements, and operational changes to Front Desk-trained staff and ensure they acknowledge and understand new information. 
• Lead or assist with Front Desk team meetings and trainings.
• Partner with the Guest Experience Manager and Senior Guest Experience Manager to ensure the Front Desk team remains informed and up to date. 
• Assist guests with memberships, including purchases, renewals, questions, and member benefits. 
• Support membership sales, promotions, renewals, and engagement initiatives. 
• Assist the Membership Coordinator with member events, special promotions, and other membership-related activities as needed. 
• Maintain Front Desk visual standards, signage, materials, and other guest-facing resources.

• Assist with training and mentoring new I-Crew team members 
• Assist leadership with additional projects, events, and responsibilities as needed. 

• High energy and enthusiasm for working with children and families
• Positive, friendly, and adaptable attitude that contributes to the success of Team OCM
• Desire and confidence to initiate conversations and engage with guests of all ages
• Willingness to actively participate in and encourage children's play and exploration
• Excellent communication skills when interacting with guests, children, families, and team members
• Sound decision-making and problem-solving skills
• High level of accountability.
• Ability to work effectively in a fast-paced, dynamic, and team-oriented environment
• Ability to learn new skills and gain knowledge of exhibits, programs, admissions, memberships, Gift Shop operations, and Museum procedures.
• Initiative and willingness to jump in and assist wherever needed
• Willingness to assist with training and onboarding new staff members.
• Ability to maintain organized, professional, and welcoming Front Desk and Gift Shop spaces.
• Previous customer service, retail, admissions, or leadership experience preferred.
• Commitment to attending and actively participating in required meetings and trainings.
• Previous customer service, food service, retail, or leadership experience preferred.
• Ability to train, coach, mentor, and provide constructive feedback to team members.

• Willingness to become First Aid/CPR certified and complete any required Health Department certifications
• Bilingual Spanish-speaking skills are a plus

• Stand and walk for extended periods to engage with visitors and program participants
• Navigate different areas of the Museum to assist visitors and ensure a positive experience
• Bend, stoop, and reach to conduct inventory 
• Climb small ladders as needed to conduct inventory, restock supplies, clean, and maintain exhibits.
• Perform repetitive tasks, including administrative work and designing resources using computer software programs
• Push or pull equipment, such as a small flatbed and wheeled cases
• Lift and carry items up to 20 pounds, including educational materials, art-making supplies, and cleaning products, as needed

Compensation: $16/hour with benefits