Redstone Recovery Specialist I FT

Job DetailsJob Location: Millard - Omaha, NE 68137Redstone Recovery Specialist I Schedule: Full-Time The Redstone Recovery Specialist I (RRS I) provides direct, patient-centered support to individuals receiving treatment for substance use and co-occurring mental health disorders. Leveraging lived experience and recovery-oriented principles, this role is responsible for building therapeutic rapport, promoting engagement in treatment, and modeling healthy recovery behaviors. The RRS I supports the multidisciplinary care team by reinforcing treatment plans, assisting with patient needs, and facilitating communication between patients, families, and clinical staff. This position requires a strong understanding of the disease model of addiction, relapse prevention strategies, and the ability to effectively manage and de-escalate emotionally charged situations.  Why Join Our Team  Competitive pay with opportunities for growth  Flexible scheduling options  Supportive leadership and team-oriented culture  Meaningful role with direct patient impact  Training and advancement opportunities within healthcare operations  Key Responsibilities:  Establish and maintain supportive, professional relationships with patients throughout the treatment continuum   Provide encouragement, accountability, and recovery-based guidance using lived experience when appropriate   Support patients in adhering to individualized treatment plans   Assist in de-escalating crisis situations using appropriate intervention techniques   Serve as a liaison between patients, families, and the clinical team to ensure clear, consistent communication   Collaborate with multidisciplinary team members to support coordinated, patient-centered care   Assist case management with discharge planning and continuity of care efforts   Communicate effectively with patients and families regarding expectations, program structure, and treatment progression   Respond to incoming inquiries (calls, emails) related to admissions in a timely and professional manner   Provide accurate information to prospective patients and families regarding services, expectations, and next steps   Support the admissions workflow by identifying opportunities to improve responsiveness, efficiency, and conversion outcomes   Maintain current knowledge of all Redstone program offerings and services   Maintain accurate, timely, and complete documentation of patient interactions and follow-up activities   Conduct post-discharge follow-up and document outcomes to support continuity and recovery tracking   Ensure all documentation meets organizational and regulatory standards   Assist with basic patient care needs as appropriate within scope   Prepare and serve meals and supplemental nourishment in accordance with dietary and safety guidelines   Maintain a clean, safe, and supportive environment for patients   Address patient and family concerns in a professional and empathetic manner   Escalate issues as appropriate to leadership or clinical staff   Promote a positive patient experience aligned with organizational standards   Demonstrate professionalism, accountability, and adherence to organizational policies   Maintain confidentiality in accordance with HIPAA and applicable regulations   Participate in ongoing training and development related to behavioral health and recovery support  QualificationsQualifications:  Education: High School diploma or equivalent.   Licenses/Certification:   Basic Life Support (BLS)   Food Handler Certification   Experience:   Experience working with individuals with mental health and/or substance use disorders preferred  Working knowledge of behavioral health conditions and addiction recovery principles   Demonstrated ability to manage high-stress and emotionally complex situations   Effective verbal and written communication skills   Strong interpersonal and relationship-building skills   Ability to apply basic behavioral health and recovery support techniques  Proficiency in basic computer applications (Email, Microsoft Word, Excel)