Operations Supervisor - Ontario Sports Empire

OPERATIONS SUPERVISOR - Ontario Sports Empire

OSE SFM, LLC

LOCATION: Ontario, CA

DEPARTMENT: OPERATIONS

REPORTS TO: GENERAL MANAGER

STATUS: FULL-TIME (NON-EXEMPT)

ABOUT THE COMPANY:

Ontario Sports Empire is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Ontario, CA. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.

Ontario Sports Empire is a managed facility by OSE SFM, LLC a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.

SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

POSITION SUMMARY:

The Operations Supervisor is an active member of the conversion/changeover crew involved in conversion responsibilities and efficient changeovers between events. Duties require converting the facility to concerts, basketball games, banquets, meetings and family shows in addition to assisting with any event-oriented preparation/setup for shows or sporting events to run safely and efficiently.

PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

• Converting the facility to concerts, basketball games, banquets, meetings and family shows
• Assisting with any event-oriented preparation/setup for shows or sporting events to run safely and efficiently
• Setup and take down of basketball courts, staging, risers, and other event-related items
• Assist with daily maintenance and upkeep of department equipment such as seating risers, basketball floor and hoops, dressing room furniture, etc.
• Assist during event responding to radio requests for set up, removal, and/or repair of risers and dept. equipment
• Provide courteous and friendly service to all guests and to provide answers and directions as needed
• Have general knowledge regarding program options and facility events
• Be responsive to guest concerns and direct to appropriate manager to resolve
• Responsible for working with a team to convert and prepare the facility for events
• Complete special projects, daily assignments and other duties as directed by management
• Exemplify the facility's policies and procedures to all staff and guests
• All other duties as assigned by management

MINIMUM QUALIFICATIONS:

• Flexible work schedule (e.g., nights, weekends, holidays and long hours as needed)
• Consistent and regular attendance is mandatory
• Knowledge of safe and effective use of appropriate cleaning products
• Excellent communication skills, both verbal and written
• Ability to maintain focus in a high-volume, fast-paced environment
• Must be detail-oriented and have outstanding organizational skills
• Ability to multi-task and prioritize
• Ability to remain calm and focused in difficult and stressful situations
• Must be respectful and friendly to our athletes, guests, visitors, spectators, leaders and fellow Team Members
• Must work well with others
• Must take personal initiative for the betterment of the team and facility
• Commitment to the safety and well-being of others

WORKING CONDITIONS AND PHYSICAL DEMANDS:

• Must be able to lift 40 pounds
• May be required to sit or stand for extended periods of time whether indoors or outdoors
• Facility has intermittent noise
• Will be required to operate a computer