Job Title: Service Technician

Department: Service

Reports to: Director of Customer Service

FLSA: Nonexempt

Location: Orange Beach, Alabama

Job Summary:

The Service Technician’s job will involve responsibilities for installing, maintaining and repairing the network infrastructure for SecureVision’s internet and video equipment, while also providing technical assistance to the customers.

Supervisory Responsibilities:

This position has no supervisory responsibilities.

Duties/Responsibilities:

Maintenance and Repair: Operate, maintain and repair malfunctioning lines and equipment.
Customer Support: Provide pre and post technical support, answer customer questions, and explain technical issues clearly.
Training: Train customers and end-users on the use of equipment and software.
Troubleshooting: Diagnose and resolve hardware and software errors, connectivity issues and equipment failures.
Install and configuration: Install and configure systems, including hardware, software and other equipment as needed.
Performs other related duties as assigned.

Required Skills/Abilities:

Technical expertise is a plus, but not required.
Must show a high level of expertise with problem-solving.
Strong communication and interpersonal skills, verbal and written.
Excellent organizational skills and attention to detail.
Willingness to work outside of normal business hours, including evenings, weekends and holidays.
Ability to function well in a high-paced and stressful environment.

Education and Experience:

High school diploma or equivalent required.
A valid driver’s license.
Clean driving record.

Work Environment:

Must be able to climb ladders.
Must be able to lift up to 50 pounds at times.
Work could require kneeling, crawling, bending or other positions that may be uncomfortable.

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