Technical Support Specialist

TECHNICAL SUPPORT SPECIALIST

Location:  Corporate Office in Orchard Park, NY
Hourly Rate:  $25.96 - $27.40

Benefits:

• 401(k) & 401(k) matching
• Health / Dental / Vision insurance with company contribution
• Voluntary benefits such as Disability/ Accident / Critical Illness
• Paid time off
• Paid Holidays

NPMA is a family-owned property management company based in Western New York that owns and operates apartment complexes in five states. We are seeking a Technical Support Specialist to join our team working out of our Orchard Park, NY corporate offices. This is an in-office position with two days per month work from home.

ABOUT THE CANDIDATE:

Supporting our non-technical end users by phone and through remote sessions is a key part of the role, so patience and clear communication skills are a must.  The ideal candidate enjoys assisting others, takes pride in providing outstanding customer service and remains confident and persistent when tackling unusual or undocumented issues.

ABOUT THIS POSITION:

• Troubleshoot an resolve issues in our core application, MRI Property Management, as well as general hardware, software and cloud technology needs. 
• Maintain appropriate Helpdesk Notes in documenting issues through resolution.
• Periodically assist in configuring and/or deploying new computers/tablets.
• May assist in managing or configuring other cloud applications.

QUALIFICATIONS:

• 2+ years relevant experience in application or technical support
• Ability to learn unfamiliar applications quickly
• Professional and respectful attitude, is personable and enjoys helping people
• Ability to work independently and manage time effectively
• Uses a methodical approach to problem solving 

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