Billing Specialist

NEO Surgical Group is a growing medical practice dedicated to providing exceptional patient care and efficient healthcare administration. We are seeking a highly organized, detail-oriented, and proactive Billing Specialist to join our billing department.

Phone communication is a primary responsibility of this position. The ideal candidate will be comfortable communicating with insurance companies, attorneys, patients, and other involved parties to resolve billing issues, gather documentation, and expedite claims processing.

Key Responsibilities

• Receive, review, organize, and distribute incoming billing correspondence.
• Process EOBs, denials, payment notifications, attorney correspondence, and insurance communications.
• Scan, upload, and maintain documentation in Athena and other designated systems.
• Track and log all incoming billing-related communications.
• Maintain organized digital and physical filing systems.
• Identify urgent issues requiring immediate attention and escalate appropriately.

Billing Support

• Assist the billing team with administrative tasks related to claims management.
• Prioritize collection of missing documentation, including EOBs and insurance checks.
• Monitor claim activity and ensure correspondence is routed promptly for follow-up.
• Identify chart discrepancies and resolve issues when possible or escalate appropriately.

Communication & Follow-Up

• Contact insurance companies regarding claim status, denials, underpayments, and missing information.
• Communicate with patient attorneys and other involved parties regarding billing matters.
• Conduct regular outbound calls to expedite claim resolution.
• Maintain professional and effective communication with patients while gathering insurance information.

Qualifications

• Previous medical billing, healthcare administration, or insurance-related experience preferred.
• Experience handling insurance claims, denials, and appeals preferred.
• Strong organizational and time-management skills.
• Excellent verbal and written communication skills.
• High attention to detail and accuracy.
• Ability to multitask and work independently in a fast-paced environment.
• Proficient with Microsoft Office and digital document management.