Director, Quality Services - Winnie Palmer Hospital

Position Summary:

The Director of Quality Services provides leadership and support to activities, processes, and policies resulting in high quality patient care driven by system-wide clinical practices and standards. Works closely with the hospital’s nursing, medical staff, executives, and quality team to support the Orlando Health strategic vision for quality improvement, regulatory compliance, and all aspects of patient care that ties into the Orlando Health overall strategic plan and supports Orlando Health’s commitment to patient safety and best practice environment.

Location: Orlando Health Winnie Palmer Hospital for Women & Babies, Orlando, FL
Department: Quality Unit
Type: Full-time (40 hours)

Shift: Days

Top Reasons to Choose Orlando Health –Winnie Palmer Hospital for Women and Babies:

Medical, Dental, Vison

403(b) Retirement Savings Plan 

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Paid Time Off (Up to 5 weeks to start)

Life Insurance 

Extended Leave Plan (ELP) 

Family Care (child care, elder care, pet care)

Paid Parental Leave

Pet Insurance 

Car Insurance 

100% PAID Tuition as well as tuition reimbursement & monthly payments to help pay down any graduated school debt

 ALL Benefits Start Day One       

ORLANDO HEALTH WINNIE PALMER HOSPITAL FOR WOMEN AND BABIES

Located on the downtown Orlando Health campus, Orlando Health Winnie Palmer Hospital for Women and Babies, part of the Orlando Health Women’s Institute, provides specialized care that covers all facets of women’s health,
from comprehensive gynecological services and minimally invasive surgeries to general obstetrics and high-risk pregnancies and births. One of the nation’s largest-volume and most experienced obstetrical centers, we welcome nearly 14,000 babies each year. Our 350-bed hospital includes 142 neonatal intensive care unit (NICU) beds, one of the largest NICUs in the nation. Our hospital is nationally recognized for excellence, with Magnet® designation for
high-quality nursing care from the American Nurses Credentialing Center since 2013, Level IV Maternal Levels of Care Verification from the American College of Obstetricians and Gynecologists and The Joint Commission, Advanced Certification in Perinatal Care from The Joint Commission, a national ranking in Neonatology from U.S. News & World Report, and Top Teaching Hospital honors from The Leapfrog Group.

Orlando Health Winnie Palmer is part of the Orlando Health system of care, which includes award-winning hospitals and ERs, specialty institutes, urgent care centers, primary care practices and outpatient facilities that span Florida’s east to west coasts, Central Alabama and Puerto Rico. Collectively, our dedicated team members honor our over 100-year legacy by providing professional and compassionate care to the patients, families and communities we serve.

Orlando Health is committed to providing you with benefits that go beyond the expected, with career-growing FREE education programs and well-being services to support you and your family through every stage of life. We begin your benefits on day one and offer flexibility wherever possible, so that you can be present for your passions. “Orlando Health Is Your Best Place to Work” is not just something we say, it’s our promise to you.

Essential Functions
• Responsible for effectively communicating the corporate initiatives and expectations to all team members and physicians at the facility.
• Works with the medical, nursing, allied health/support services leadership and senior leadership to implement strategies focused on quality, safety, and service.
• Collaborates with the performance improvement team.
• Works with various quality councils to identify performance improvement opportunities.
• Responsible for the hospital’s progress on quality score card and Board metrics.
• Establishes and maintains an open and positive working relationship with the medical staff, hospital leadership team, and other nursing, and allied health/support services leaders.
• Participates in the integration of healthcare technology and information management systems that support service needs.
• Responsible for compliance of all regulatory standards related to clinical care (JCAHO, AHCA) at the hospital level.
• Works with the leadership team to develop a culture and practice environment that embraces quality and patient safety and is in compliance with the requirements of the various regulatory agencies.
• Works collaboratively with the CQO to develop and implement the hospital level strategic plan for quality and safety.
• Promotes a satisfied, healthy work environment for the workforce by establishing a climate of growth, challenge, and development of all team members.
• Organizes and leads workgroups to achieve success with hospital quality metrics.
• Works with the CQO and Chief Financial Officer (CFO) in the development and management of the department budget.
• Manages various human resources functions including hiring, work assignments, coaching plans, and performance counseling

Education/Training
Master’s degree required in a clinical discipline, industrial engineering, or related field. MSN preferred.

Licensure/Certification
Active nursing license preferred.

Experience

Minimum of five (5) years’ experience in leading patient care and quality initiatives in a healthcare institution.