ESIS ProClaim Representative, A&H

The Personal Contents Property Adjuster is responsible for managing a daily inventory of personal property claims arising from fire, water, pest infestation, and theft at storage facilities. This role involves reviewing rental agreements, investigating losses through video surveillance, gate logs, and statements from facility representatives, insureds, and witnesses, and validating submitted worksheets of personal property values. The adjuster will also manage independent adjusters and experts, interpret policy language to determine coverage and payment, maintain reserves, prepare coverage letters and reports, and deliver strong customer service.

This position reports to the Team Leader and requires a high level of initiative, strong prioritization and multitasking skills, flexibility, and the ability to work effectively in a fast-paced, evolving environment while meeting industry best practices and claim handling requirements.

Position Responsibilities:

• Investigate facts of loss, including computerized damage estimating of personal property
• Conduct coverage analysis to determine eligibility and applicable exclusions
• Prepare coverage letters, including disclaimers and Reservation of Rights letters for customers
• Ensure timely posting of loss and expense reserves and manage claims from assignment through resolution
• Review and follow client handling instructions
• Settle claims promptly and fairly
• Maintain data integrity through proper coding and system functions
• Demonstrate strong communication, negotiation, organizational, and analytical skills