Director of Operations -HOA/Condo

The Director of Operations provides strategic leadership, operational oversight, and performance management for the Association Real Estate Division(ARE). This position ensures that all Association/HOA/Condo community management operations deliver exceptional client satisfaction, strong governance support, and efficient workflow execution through the Vantaca management platform.

Compensation: Annual Salary starting at $130,000.00 (commensurate with experience), plus opportunities for bonuses and allowances.

Essential Functions:
• Support ARE President in oversight and management of all ARE functions for WPM.
• Serves as a positive advocate of change and growth and effectively communicates initiatives deemed as important to the organization to gain buy-in of the Associates
• Leads successful, lasting client relationships
• Strengthens Association management operations, ensuring profitability, superior customer service and workforce engagement and retention.
• Oversee day-to-day management operations across all assigned communities, ensuring consistent adherence to WPM’s standards of integrity, excellence, and client care.
• Lead, mentor, and evaluate community managers to ensure they meet performance expectations and deliver high-quality client service. Provide ongoing training and coaching on operational standards, Vantaca utilization, and client communication best practices.
• Directly supervises community managers, supporting them in the delivery of superior service, staff development, and adherence to company standards and core values.
• Oversee a small portfolio of community associations as determined by business needs.
• Partner with managers to build strong, trusting relationships with Boards of Directors.
• Provide guidance on governance, meeting preparation, communication strategies, and best practices for community management.
• Establish benchmarks and performance metrics for community managers.
• Conduct regular reviews of portfolios to identify trends, service issues, and opportunities for process improvement.
• Champion the consistent and effective use of Vantaca for action item management, workflow automation, and client communication.
• Identify opportunities to leverage technology to enhance efficiency and service delivery.
• Ensure all management practices comply with company policies, management contracts, and applicable state and federal laws.
• Partner with internal departments to support compliance, risk management, and quality assurance, to ensure communities receive coordinated, high-quality service delivery
• Partner with leadership to develop continuing education initiatives that reinforce WPM standards and promote professional growth.
• Maintains an emerging leadership presence within industry groups (ex. CAI) that support the Company’s professional standing.

• Model WPM’s core values of Integrity, Strength, Excellence, and Energy in all professional
interactions. Foster a culture of accountability, teamwork, and continuous improvement
across the division.

Education and Experience:
• Bachelor's degree in business, real estate, or related field; 7 years' experience progressively responsible experience in community association management, including 3 or more years in a senior or regional leadership role, or equivalent combination of education and experience. 
• Professional Community Association Manager (PCAM) designation through Community Associations Institute (CAI) preferred.
• CMCA or AMS required
• Demonstrated success managing and developing community management professionals.

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