Sales & Catering Coordinator

About the role: 

The Sales & Catering Coordinator is responsible for providing administrative support to the Sales Managers, Catering & Conference Services Managers, and Directors while maintaining a strong understanding of all aspects of the Sales & Catering process. This role supports department operations through accurate documentation, system maintenance, reporting, and client communication while ensuring compliance with Four Seasons standards. This position is part of the Sales & Marketing team and reports to Sales Leadership. 

What you will do: 

• Respond to incoming telephone calls and inquiries in accordance with Four Seasons standards 

• Prepare accurate correspondence, including contracts, proposals, Banquet Event Orders (BEOs), event schedules, menus, reports, and emails 

• Maintain sales and catering systems, including menu input, average check updates, BEO preparation, inquiry assignment, and document templates 

• Generate reports and documentation supporting Sales and Catering operations 

• Assist Sales Managers and Catering & Conference Services Managers with administrative and operational support 

• Maintain accurate client, event, and system records 

• Coordinate communication between departments to ensure accurate execution of event and group requirements 

• Maintain inventory of departmental supplies, collateral materials, and printed documents 

• Provide assistance to clients when a Sales or Catering Manager is unavailable, ensuring prompt and professional service 

• Support site inspections, client visits, and departmental projects as needed 

• Assist with departmental organization, filing, and record retention processes 

• Provide administrative coverage and support when additional coordinator support is unavailable 

What you bring: 

• College degree preferred, ideally in Hospitality, Business, Sales, Marketing, or a related field 

• Previous administrative, hotel, catering, sales, or hospitality experience preferred 

• Excellent verbal and written communication skills 

• Strong organizational skills with exceptional attention to detail 

• Ability to multitask and manage multiple priorities in a fast-paced environment 

• Proficiency in Microsoft Office applications including Word, Excel, Outlook, and Teams 

• Experience with sales, catering, CRM, or hospitality management systems preferred 

• Food & Beverage knowledge is a plus 

• Strong customer service and relationship-building skills 

• Ability to work independently while supporting a collaborative team environment 

• Typing proficiency and administrative skills including correspondence preparation and document management 

What we offer: 

•  Competitive Salary & Wages 

• Comprehensive Benefits Package 

• 401(k) Retirement Plan 

• Excellent Training and Development Opportunities 

• Complimentary Accommodations at other Four Seasons Hotels and Resorts 

• Complimentary Dry Cleaning for Employee Uniforms 

• Complimentary Employee Meals 

Schedule & Hours: 

• Full-time schedule with flexibility based on business needs 

• Standard office schedule with occasional support for client events, site visits, and special projects 

Work Authorization: 

• Candidates must have valid authorization to work in the United States at the time of application.