Gaming Safety Officer-Gilley's

Job DetailsJob Location: Gilley Physical - PARK CITY, KS 67147Position Type: Full TimeEducation Level: Not SpecifiedTravel Percentage: NoneJob Summary: Enforces company guest safety regulations, ensures a controlled and safe environment at Gilley’s.  May assist with minor medical situations.   Essential Job Functions: Monitors the safety and security of the internal and external facility if assigned as Parking Lot Officer Escorts all internal money transfers throughout the gaming facility Safeguards Gilley’s assets Enforces State Gaming Regulations including the System of Internal Controls and Emergency Operating Procedures Prepares Accident Reports, Medical Reports and Incident Reports Greets customers as a representative of Gilley’s and provides information concerning programs and amenities, restaurants, and the Players Club program Monitors the collecting and transporting of Drop Boxes to the storage area Reports improper or illegal acts or suspected improper or illegal acts to the acting Guest Service Manager or acting Gaming Facility Shift Manager May train new Guest Safety Officers as necessary Must be able to deal with high volume customer interactions and be consistently outgoing, upbeat and cheerful Builds guest relations throughout every shift by talking with customers and making them feel welcome, comfortable, and inviting them back Observes activity and reports anything that is out of the ordinary Capable of handling routine customer complaints and incidents and exhibits the appropriate discretion to identify situations that require the attention of management personnel; effort is given to resolve all situations in a manner that maintains positive guest relationships Ensures all guests are kept in play by providing friendly and helpful service at all interactions Utilizes open body language, politely speaks with and assists guests as needed Adheres to regulatory, departmental, and company policies in an ethical manner and encourages others to do the same Empowered to resolve guest disputes quickly and efficiently up to a pre-determined amount.  Otherwise, ensuring a manager is notified immediately to resolve the situation. Crosstrain in other departments Other duties as assigned  QualificationsExperience and Qualifications: Must be at least 18 years of age or older and have the ability to obtain and retain a KRGC Gaming License. Basic mathematic proficiency Display professionalism; excellent verbal and written communication skills Professional appearance as outlined in the Gilley’s Team Member Handbook Must be able to work both independently and as a member of a team Available to work required schedule which may include nights, weekends, holidays, and overtime as needed Able to use tact when dealing with difficult guests   PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS: Physically mobile with reasonable accommodations Must be able to respond to visual and audio cues Must be able to read, write, speak and understand English Must be able to bend, reach, kneel and grip items Must be able to lift items weighing up to 50 pounds Must be able to walk and stand for long periods of time (8-12 hours) Excellent vision, including peripheral Excellent hearing with the ability to wear an earpiece for 8-10 hours Have a sense of urgency and keep up with fast paced business practices Operate in mentally and physically stressful situations Must be able to tolerate areas with secondary smoke, high noise levels, bright lights, and dust   Responsibilities and job functions listed herein are not exhaustive and may be supplemented and/or revised by Gilley’s at any time in its sole discretion.