Administrator - Inside Sales

Job DetailsJob Location: Philadelphia, PA - Philadelphia, PA 19154Position Type: Full TimeJob Category: Pro AV Channel Sales and SupportPosition Summary: The Inside Sales Administrator plays a key role in supporting Almo ProAV’s customers and sales team within the Pro AV channel. This role ensures a smooth sales process by managing order entry, providing timely product and order information, coordinating with internal teams, and delivering excellent service to integrators, resellers, and outside sales representatives.  What you will do in this role: Order Processing and Follow Up Enter and manage orders in AS 400  Verify order margins and confirm inventory availability  Provide order confirmations and shipping updates using approved templates  Coordinate with warehouses and vendors on order changes, cancellations, and drop-ship requests  Submit part builds and upload purchase orders into F20  Confirm payment terms and process credit card forms as needed Returns and Credit Requests Partner with the credit team on time-sensitive orders  Review MN 19 screen and update F8 notes to ensure accurate records  Provide tracking information, ETAs, and resolve shipping issues with logistics Freight Quotes Submit freight quote requests through UPS website or Operations department (may involve domestic or international parcel or freight quote requests) Sales Support & Customer Service Act as the primary point of contact for outside sales reps and customers  Respond to inquiries related to quotes, order status, bid registrations, and Salesforce updates  Develop strong, trusted relationships with sales partners and customers  Maintain a working knowledge of the Pro AV industry and customer projects to support the sales process QualificationsWhat we look for in a candidate: Associate's Degree or equivalent from a two-year college or technical school 1-2 years of related experience - B2B sales support Proficient in Microsoft Office Suite Problem solving ability and the ability to 'think on your feet' Strong verbal communication skills Service orientation and a mindset to support sales team and drive long term, trusting relationships Ability to manage multiple priorities simultaneously Almo is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.