Host/Hostess

Summary: The Host/Hostess is responsible for the receiving and seating of guests and performing a variety of other tasks within a restaurant establishment which may include ringing up orders, refilling beverages, setting tables, and cleaning eating/serving areas; performs all other responsibilities as directed by the business or as assigned by management. This is a non-exempt position and typically reports to the Store Manager. Essential Functions: • Maintains consistent attention to the entrance of the restaurant and welcomes all guests with a smile and appropriate greeting following HMSHost customer service standards • Records customer reservations or seating times in a consistent manner providing the highest quality of service to the customer at all times • Set tables with appropriate silverware, glass and china; maintain neat and clean work station during service • Seats guests and presents the menu and any specials seats according to company standards • Oversees the delivery and servicing of food and beverages • Communicates with the wait staff and other restaurant personnel to ensure the guests’ experience meets concept/company standards • Performs the tasks of the cashier and/or bus person as required including cashing out guests checks to speed up service • Understands and follows HMSHost cash handling policies and procedures and maintain proper security of cash at all times • Patrol assigned station, refilling water and coffee, removing service items and condiments per establishment procedures • Perform other duties in a team effort during downtime which may include rolling silverware, expediting food orders, washing dishes, preparing food for the To-go areas and properly cleaning and filling table condiments (salt & pepper, sugar, napkins, ketchup and mustard bottles) Minimum Qualifications, Knowledge, Skills, and Work Environment: • Customer service and cash handling experience preferred • Demonstrates the ability to interact with the public and coworkers in a friendly, enthusiastic and outgoing manner • Ability to bend, twist, and stand to perform normal job functions • Requires the ability to speak, read and comprehend instructions, short correspondence and policy documents, as well as converse comfortably with customers