Benefit Center Lead Agent - Full Time - Onsite Plano, TX

Job Title TX Benefit Center Lead Agent (Internal HuCo Employees Only) 

Classification: Non-exempt 

Type: Full Time - Onsite Plano, TX 

Reporting to:  TX Benefit Center Manager 

Summary: As the Lead Agent, you will assist in providing oversight of the day-to-day activities of the Benefit Center Agents at the direction of the manager, assist the Benefit Center Manager with daily operations, participate/aid in agent training, and provide support through team chats as requested. You will work closely with the Benefit Center Manager and Regional Director to ensure seamless communication and help generate new ideas to improve patient satisfaction.

Essential Functions: 

• Offer support and guidance to the Benefit Center Agents 

• Collaborate with the Benefit Center Manager and Regional Director on communication and operational needs 

• Participate in coaching, meetings, and interviews as required 

• Assist with day-to-day operations 

• Be available on-call 5 days a week and during Benefit Center hours 

• Develop and suggest new ideas to enhance service for our patients and Benefit Center 

• Assist as needed with reports/projects/tasks as assigned by the manager 

• Ability to serve clients in panel when volume is high, and staff is low or as needed 

• Notetaking, recaps, organization of Benefit Center materials as it supports the Benefit Center Manager 

Minimum Qualifications: 

• Passionate alignment with the mission and vision of Human Coalition 

• Desire to serve others 

• Ability to work in a fast-paced, dynamic environment 

• Strong interpersonal, written, and oral communication skills 

• Ability to work collaboratively and maintain confidentiality 

• Dependable, reliable, and able to follow through on commitments 

• Attention to detail 

• Full and comprehensive knowledge and understanding of benefit center agent job duties 

• Willingness to train and coach agents while adhering to strict confidentiality and privacy standards Supervisory 

Responsibility: None 

Other Duties: Please note that this job description is not all-inclusive, and activities, duties, or responsibilities may change at any time with or without notice.

EEO Statement: Human Coalition is an equal opportunity employer and makes all HR decisions without discrimination based on race, color, national origin, age, sex, marital status, disability, or veteran status. Because our primary mission is religious, Human Coalition requires employees to assent and adhere to our core doctrinal beliefs