Executive Director, Supplier Practices - Consumer & Community Banking and International Consumer Banking

Our supplier ecosystem is central to how we deliver resilient products, services, and experiences for customers. This role offers the opportunity to set high standards and drive continuous improvement for supplier practices across a complex, highly regulated business environment.

As an Executive Director in Consumer and Community Banking (CCB) Third Party Governance, you will strengthen supplier management practices across the business by establishing consistent operating models, improving escalation routines and enabling data-driven leadership decisions.  You will report to the Managing Director, Head of CCB Third Party Governance. Additionally, you will work across business, risk, technology, data, and enterprise third party governance teams to advance supplier oversight, strategic supplier management and risk reduction initiatives.

Job responsibilities

• Lead the development and execution of best-in-class supplier management practices across Consumer and Community Banking and International Consumer Banking businesses.

• Drive consistent governance and execution models that improve supplier oversight, operational discipline, and business accountability.

• Partner with business stakeholders to enable efficient escalation and resolution of supplier incidents, performance concerns, and emerging risks.

• Oversee executive-level supplier portfolio analysis and reporting that informs decisions on supplier performance, risk, investments, and business strategy.

• Collaborate with enterprise third party governance partners on standard development, practical execution, and consistent adoption across the business.

• Identify and scale leading practices specific to the business, translating lessons learned into actionable recommendations and broader improvements.

• Partner with data, technology, governance, and business stakeholders to streamline adoption and governance of AI-enabled suppliers and emerging technologies.

• Drive cross-business initiatives that reduce supplier-related risk, including data reduction and other targeted risk mitigation priorities.

• Provide strategic guidance to matrixed supplier governance points of contact across business supplier ecosystems.

• Partner with insights and escalation teams to shape reporting solutions, portfolio insights, and leadership-ready narratives.

• Influence stakeholders across business and control functions to continuously raise the bar for supplier practices.

Required qualifications, capabilities, and skills

• 10 years of experience in third party governance, supplier management, operational risk, business controls, or related governance discipline.

• Demonstrated ability to lead through influence across complex, matrixed organizations and senior stakeholder groups.

• Strong knowledge of supplier governance, supplier performance management, issue escalation, and operational risk management practices.

• Experience translating standards, risk themes, control expectations, and lessons learned into practical operating models and execution routines.

• Strong executive communication skills, including the ability to develop clear analysis, recommendations, and reporting for senior leaders.

• Proven ability to drive cross-functional initiatives that improve consistency, reduce risk, and strengthen execution.

• Ability to partner effectively with business, risk, control, technology, data, and governance stakeholders.

• Sound judgment, strong ownership, and the ability to balance strategic direction with hands-on execution.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans